Lead definition, delivery, and operationalization of AI-powered products. Own roadmap, backlog, requirements, and metrics. Partner with engineering, data science, business, risk, and operations to ensure scalable, reliable, and measurable AI solutions and drive continuous optimization and rule management.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead Technical Product Manager
Overview
We are seeking a Lead Technical Product Manager to drive the definition, execution, and operationalisation of AI-powered products and services. This role will be responsible for managing AI rules, operational processes, platform capabilities, and product delivery while partnering with engineering, data science, business, risk, and operations teams.
The ideal candidate combines strong product management expertise with technical depth in AI/ML systems, platform products, APIs, data services, and operational workflows. The individual will ensure AI solutions are scalable, reliable, measurable, and aligned with business objectives. This aligns with the responsibilities of Lead Product Manager-Technical roles found internally, including ownership of roadmap, backlog, feature prioritisation, delivery, and operational performance.
Key Responsibilities
Product Strategy & Roadmap
Define product vision and roadmap for AI-powered capabilities and operational services.
Partner with business stakeholders to identify opportunities for automation, intelligence, and operational improvements.
Translate business needs into product requirements, features, and delivery plans.
Prioritise investments based on customer value, operational efficiency, business impact, and technical feasibility.
Define and manage AI business rules, decision criteria, thresholds, and exception handling processes.
Work with data scientists and engineering teams to establish measurable success criteria for AI-driven capabilities.
Drive continuous optimisation of AI outcomes through experimentation, monitoring, and operational feedback.
Manage rule change processes and feature enhancements across AI products.
Product Ownership & Delivery
Own backlog prioritisation, feature definition, and release planning.
Develop epics, user stories, acceptance criteria, and success metrics.
Lead agile ceremonies including backlog grooming, sprint planning, reviews, and release readiness.
Partner with engineering teams to ensure predictable and high-quality delivery.
Technical Leadership
Collaborate with architects and engineers on APIs, integrations, data flows, and platform capabilities.
Evaluate trade-offs involving scalability, latency, resilience, security, and maintainability.
Ensure technical solutions support long-term platform strategy and reuse.
Drive platform thinking rather than one-off feature development.
Stakeholder Management
Serve as the primary product owner for AI initiatives.
Communicate roadmap priorities, risks, dependencies, and outcomes to leadership.
Coordinate across Product, Engineering, Data Science, Operations, Business, and Customer Success teams.
Influence strategic decisions using data and customer insights.
Required Qualifications Experience
8+ years in Product Management, Technical Product Management, or Product Owner roles.
Experience delivering AI, Machine Learning, Analytics, Data, API, or Platform products.
Experience working in Agile and SAFe delivery environments.
Demonstrated success driving cross-functional initiatives from concept to production.
Technical Skills
Strong understanding of:
AI and Machine Learning concepts
Generative AI and Agentic AI use cases
APIs and Microservices
Cloud Platforms
Data Engineering and Analytics
Platform Architecture
Operational Metrics and Monitoring
Agile and SAFe delivery methodologies
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead Technical Product Manager
Overview
We are seeking a Lead Technical Product Manager to drive the definition, execution, and operationalisation of AI-powered products and services. This role will be responsible for managing AI rules, operational processes, platform capabilities, and product delivery while partnering with engineering, data science, business, risk, and operations teams.
The ideal candidate combines strong product management expertise with technical depth in AI/ML systems, platform products, APIs, data services, and operational workflows. The individual will ensure AI solutions are scalable, reliable, measurable, and aligned with business objectives. This aligns with the responsibilities of Lead Product Manager-Technical roles found internally, including ownership of roadmap, backlog, feature prioritisation, delivery, and operational performance.
Key Responsibilities
Product Strategy & Roadmap
Define product vision and roadmap for AI-powered capabilities and operational services.
Partner with business stakeholders to identify opportunities for automation, intelligence, and operational improvements.
Translate business needs into product requirements, features, and delivery plans.
Prioritise investments based on customer value, operational efficiency, business impact, and technical feasibility.
Define and manage AI business rules, decision criteria, thresholds, and exception handling processes.
Work with data scientists and engineering teams to establish measurable success criteria for AI-driven capabilities.
Drive continuous optimisation of AI outcomes through experimentation, monitoring, and operational feedback.
Manage rule change processes and feature enhancements across AI products.
Product Ownership & Delivery
Own backlog prioritisation, feature definition, and release planning.
Develop epics, user stories, acceptance criteria, and success metrics.
Lead agile ceremonies including backlog grooming, sprint planning, reviews, and release readiness.
Partner with engineering teams to ensure predictable and high-quality delivery.
Technical Leadership
Collaborate with architects and engineers on APIs, integrations, data flows, and platform capabilities.
Evaluate trade-offs involving scalability, latency, resilience, security, and maintainability.
Ensure technical solutions support long-term platform strategy and reuse.
Drive platform thinking rather than one-off feature development.
Stakeholder Management
Serve as the primary product owner for AI initiatives.
Communicate roadmap priorities, risks, dependencies, and outcomes to leadership.
Coordinate across Product, Engineering, Data Science, Operations, Business, and Customer Success teams.
Influence strategic decisions using data and customer insights.
Required Qualifications Experience
8+ years in Product Management, Technical Product Management, or Product Owner roles.
Experience delivering AI, Machine Learning, Analytics, Data, API, or Platform products.
Experience working in Agile and SAFe delivery environments.
Demonstrated success driving cross-functional initiatives from concept to production.
Technical Skills
Strong understanding of:
AI and Machine Learning concepts
Generative AI and Agentic AI use cases
APIs and Microservices
Cloud Platforms
Data Engineering and Analytics
Platform Architecture
Operational Metrics and Monitoring
Agile and SAFe delivery methodologies
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard London, England Office
1 Angel Lane, London, United Kingdom, EC4R 3AB
Similar Jobs at Mastercard
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Develop, test, implement, document, maintain, and support secure, scalable software applications for Mastercard’s InControl virtual card platform. Design Java and Spring-based services, RESTful APIs, and database solutions; evaluate technical alternatives; perform performance testing and debugging; collaborate with cross-functional Agile teams; meet project deadlines; support quality processes, metrics reporting, and continuous improvement.
Top Skills:
Agile MethodologyAWSJavaJSONPivotal Cloud FoundryPl/SqlRestful ApisShell ScriptingSoapSpring FrameworkUnix
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Lead technical program management for application infrastructure (Java runtime environments), coordinate multiple Scrum infrastructure engineering teams, implement delivery methodologies (SAFe), ensure architectures meet Mastercard security, scalability, and availability standards, and manage planning, cost, schedule, resources, and delivery of complex infrastructure projects.
Top Skills:
JavaJava Runtime EnvironmentNetworkingOperating SystemsScaled Agile Framework (Safe)ScrumWeb Middleware
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Develop, test, implement, document, maintain, and support secure, scalable software applications for Mastercard’s InControl virtual card platform. Design Java-based solutions, investigate technical alternatives, build RESTful APIs, perform feasibility and performance analysis, collaborate with cross-functional Agile teams, support quality processes, troubleshoot server-side integrations, and contribute to project metrics and process improvements.
Top Skills:
Agile MethodologyAWSJavaJSONPivotal Cloud FoundryPl/SqlRestful ApisShell ScriptingSoapSpring FrameworkUnix
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
