Lead end-to-end delivery of complex, customer-facing programs within Professional Services. Translate customer requirements into delivery milestones, coordinate cross-functional teams, manage risks, issues, dependencies and scope, communicate with stakeholders, track progress and outcomes, and improve delivery practices to ensure on-time, high-quality results and customer satisfaction.
Role Overview
The Lead Specialist, Program Manager (Customer Delivery) leads the delivery of complex, customer‑facing programs within Professional Services. This role is accountable for planning, coordinating, and executing multi‑workstream customer engagements, ensuring delivery commitments are met on time, within scope, and with high customer satisfaction.
Key Responsibilities- Own end‑to‑end delivery plans for complex customer programs, from mobilisation through completion.
- Translate customer requirements and contractual commitments into clear delivery milestones and outcomes.
- Coordinate delivery across cross‑functional teams, including Professional Services, Product, Engineering, and Customer Success.
- Manage risks, issues, dependencies, and scope changes to protect delivery outcomes.
- Act as a trusted delivery partner to customer stakeholders, providing clear communication and governance.
- Track and report on delivery progress, risks, and outcomes.
- Apply program management expertise to continuously improve delivery practices and support peer learning.
- Leads high‑complexity customer programs with significant delivery and customer impact.
- Operates with a high degree of autonomy within defined strategic and commercial boundaries.
- Decisions primarily affect customer delivery outcomes rather than enterprise‑wide strategy.
- Success is measured by on‑time delivery, quality, risk management, and customer confidence.
Required
- Proven experience delivering complex, customer‑facing programs or engagements.
- Strong stakeholder management and communication skills.
- Excellent planning, coordination, and risk management capabilities.
- Ability to operate effectively in fast‑paced, ambiguous delivery environments.
Preferred
- Experience in Professional Services or technology‑enabled delivery.
- Program or project management certification.
Pearson London, England Office
80 Strand, London, United Kingdom, WC2R 0RL
Pearson Harlow, England Office
London Road, Harlow, United Kingdom, CM17 9NA
Pearson Holborn, England Office
190 High Holborn, London, Holborn, United Kingdom, WC1V 7BH
Similar Jobs
Fintech • Mobile • Payments • Software • Financial Services
Build and operate scalable backend and frontend systems that prevent account takeovers, scams, and financial crime. Own end-to-end projects, develop real-time detection controls, improve automation, and protect customer funds. The role is approximately 80% backend and 20% frontend, requiring Java/JVM and Spring expertise, scalable system design, CI/CD, database optimization, testing, and strong cross-functional collaboration.
Top Skills:
Ci/CdConcurrent SystemsDistributed SystemsJavaJavaScriptJvmMachine LearningNon-Relational DatabasesReactRelational DatabasesSpringTypescript
Information Technology
Leads full-cycle sales of Data and AI solutions, including data readiness assessments, modern data platforms, governance, analytics, and applied AI. Builds pipeline, develops customer relationships, manages proposals and negotiations, closes deals, and achieves revenue targets. Partners with Microsoft and other vendors, account teams, solution architects, and delivery teams to create transformation roadmaps and co-sell opportunities. Serves as a Data and AI subject matter expert while translating technical concepts into commercial value for strategic UK customers.
Top Skills:
Azure AiAzure SynapseCopilot StudioData LakehouseData WarehouseDatabricksEltETLMachine LearningMicrosoft 365 CopilotMicrosoft FabricMicrosoft PurviewMicrosoft TeamsOpenai ServicesPower BISharepoint
Information Technology
Leads customer-facing AI solution architecture, pre-sales engagements, use-case development, technical demonstrations, and end-to-end design of AI platforms, data pipelines, machine learning systems, and MLOps environments. Acts as an AI subject-matter expert connecting customers, sales teams, partners, and technical architects while supporting offering development, sales enablement, thought leadership, and team development.
Top Skills:
SparkAws SagemakerAzure AiData LakesData PipelinesDell Ai FactoriesDevOpsETLGenerative AiGoogle Cloud AiHpe Private AiMachine LearningMlopsNvidia Ai EnterprisePyTorchScikit-LearnTensorFlow
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
