Lead the architecture, development, governance, and operational support of a Salesforce CRM servicing platform. Translate business needs into scalable technical solutions, oversee integrated Salesforce implementations, establish architecture standards, manage risks, and champion security, testing, CI/CD, observability, and operational resilience. Partner across engineering teams in a Kafka-based event-driven microservices environment while mentoring engineers and driving technical alignment.
Behind every investment is a person with ambitions, motivations and values. While we know that every client is unique, they come to J.P. Morgan Personal Investing for the same reason: our straightforward and transparent approach to investing, and the trust that 150 years of J.P. Morgan heritage brings.
J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give consumers the confidence and clarity to make informed investment decisions and achieve their financial goals.
As a Lead Software Engineer at JPMorgan Chase within JPM Personal Investing, you will work as a hands-on Staff Salesforce Engineer to drive the development and evolution of our Salesforce-based CRM Servicing platform within JPM Personal Investing. This role combines deep Salesforce engineering expertise with architecture-level thinking and strong delivery leadership. You will design, build, and govern robust, scalable, secure, and maintainable solutions, translating complex business needs into elegant technical outcomes while upholding high engineering standards, DevOps discipline, and a continuous improvement mindset.
Job Responsibilities:
- Define and evolve the CRM Servicing engineering strategy aligned to business goals and drive towards a technology target-state architecture for CRM Servicing.
- Lead technical discovery and solution architecture as a trusted advisor, aligning designs to business objectives and ensuring stakeholders understand decisions, trade-offs, and implications. Deliver end-to-end Salesforce solutions through build, test, release, and production support.
- Own architectural decision-making: evaluate options, document decisions (e.g., ADRs), and ensure solutions meet standards for security, scalability, reliability, performance, and maintainability.
- Own technical direction and governance of complex, integrated solutions to ensure Salesforce fits cohesively into the broader JPM Personal Investing ecosystem, including applications, data platforms, integration layers, identity and security, and the operating model.
- Establish and operate architecture governance to reduce delivery and operational risk, and conduct implementation and architecture reviews to ensure deliverables align with architectural intent, platform best practices, and firm standards for security, resiliency, SDLC controls, and operational readiness.
- Remain hands-on: build key components, unblock teams through deep technical problem-solving, and lead by example in code quality, performance, observability, and maintainability.
- Identify, assess, and manage technical and delivery risks; drive issue resolution end-to-end, coordinating across teams to remove blockers and prevent recurrence.
- Partner with engineering teams to evolve the platform architecture within an event-driven microservices ecosystem with heavy Kafka usage, ensuring integration patterns and platform constraints are addressed.
- Champion engineering excellence, including automated testing, CI/CD, observability, release hygiene, and operational support practices.
- Mentor and elevate engineers through coaching, design reviews, and consistent patterns and standards across the team
Required qualifications, skills, and capabilities:
- Extensive experience designing and delivering solutions on the Salesforce platform, including Sales and Service Clouds, with a track record of successful, production-grade implementations.
- Proven ability to translate complex business requirements into technical designs and lead delivery from mobilisation through to production support.
- Solid understanding of financial services, including servicing, client experience, regulatory considerations, and security and privacy expectations.
- Strong engineering fundamentals: scalable design, clean code, test automation, performance tuning, and operational resilience
- Strong understanding of cloud platform architecture principles, including SaaS/PaaS, multi-tenancy, multi-tier architectures, and integration patterns.
- Strong software design fundamentals, including modularity, separation of concerns, resiliency, performance, and maintainability.
- Proven experience delivering cross-cloud Salesforce implementations integrated with other cloud and on-premises systems.
- Deep awareness of Salesforce platform constraints, including governor limits and large data volumes, and data migration strategy.
- Experience working in environments requiring strong controls, security standards, and disciplined SDLC/DevOps practices.
- Demonstrated ability to lead through influence, mentor engineers, and drive alignment across teams and stakeholders.
- Collaboration and Cross-team Alignment
- Serve as an architecture liaison between Salesforce delivery and JPM Personal Investing engineering teams, ensuring designs align with PI platform standards, integration patterns, and operational expectations.
- Facilitate cross-team alignment on solution options, trade-offs, and implementation approach, including APIs versus events, synchronous versus asynchronous flows, and ownership boundaries, and drive timely decisions.
- Translate business and product needs into clear technical requirements and architecture direction that engineering teams can implement consistently.
- Partner with engineering leads to identify delivery and operational risks early, including scalability, limits, security, resilience, and observability; agree mitigations and track them through to resolution.
- Promote shared ways of working, including architecture reviews, ADRs, and reusable patterns and guardrails, to reduce friction and improve consistency across PI engineering teams.
Preferred qualifications, capabilities, and skills:
- Microservices and event-driven architecture experience, including Kafka and its ecosystem.
- Cloud platforms, with AWS preferred.
- Infrastructure as Code, with Terraform preferred.
- Salesforce Certified Technical Architect (CTA), highly desired.
- Salesforce Certified Application Architect.
- Salesforce Certified System Architect.
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Build and operate auditable multi-agent systems on Cloudflare’s platform for infrastructure forecasting, supply planning, cost modeling, approvals, and decision analysis. The role involves designing durable workflows, integrating statistical and machine learning models, creating BigQuery pipelines, enforcing risk controls and auditability, and authoring technical specifications and architectural standards.
Top Skills:
A2AAi GatewayAsnAstroAutogenBgpBigQueryCloudflare WorkersCloudflare WorkflowsD1Durable ObjectsGitlab CiHonoHttp ApisLanggraphLlmsOpenapiPythonQueuesR2ReactSQLTerraformTypescriptVectorizeWorkers AiZod
Cloud • Information Technology • Security • Software • Cybersecurity
Build and evolve Rust-based connectivity services that connect Cloudflare One and Zero Trust products across Cloudflare’s global network. Develop user-space routing services, improve scalability and reliability, collaborate across teams, and own solutions from design through deployment. The role involves Linux networking, distributed systems, observability, and Cloudflare’s infrastructure and Workers platform.
Top Skills:
Ai Coding AssistantsClickhouseCloudflare WorkersLayer 3 NetworkingLayer 4 NetworkingLinuxLinux NetworkingPrometheusRustSaltstack
AdTech • Artificial Intelligence • Digital Media • Marketing Tech • Social Media • Software • Generative AI
Leads Smartly’s global events and experiential marketing strategy, including tier-one industry summits, customer advisory boards, executive activations, employer brand experiences, and workplace events. Owns event-driven pipeline growth, experiential storytelling, agency and vendor governance, customer retention programs, multi-million-dollar budgets, attribution reporting, and cross-functional planning standards. Manages an international team and partners with marketing, sales, customer success, product marketing, communications, and revenue operations.
Top Skills:
CRMMarketo
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
