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Strategic Talent Acquisition Partner responsible for full-cycle hiring across EMEA, especially the Middle East. Advise senior leaders, design data-driven regional TA strategies, scale engineering and commercial teams, lead employer branding, improve TA processes, and ensure an inclusive candidate experience while forecasting hiring needs and optimizing recruitment performance.
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Lead EMEA Customer Success Managers across Commercial and Enterprise segments, driving customer satisfaction, adoption, retention, renewals, and ARR expansion. Develop customer success strategies, monitor customer health, mitigate risks, identify upsell opportunities, and ensure customer outcomes. Coach and develop CSMs and leaders while collaborating with Sales, Product, and executive stakeholders to deliver a unified customer experience.
Top Skills:
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Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Leads and develops a team of AI Customer Success Architects delivering enterprise Rovo engagements from adoption through production value. Responsibilities include hiring, coaching, capacity planning, delivery quality, operational metrics, customer engagement prioritization, executive relationship management, product feedback, enablement, and customer advocacy. The role partners with Sales, Customer Success, Product, and Engineering, manages financial and business outcomes, and requires familiarity with GDPR and the EU AI Act. Travel is up to 15%.
Top Skills:
AgileAtlassian PlatformAtlassian RovoAtlassian System Of WorkEu Ai ActGdprItilPmp
Job Description
We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Lead Software Engineer at JPMorgan Chase within Athena Core Team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Lead Software Engineer at JPMorgan Chase within Athena Core Team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities
- Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
- Develops secure high-quality production code, and reviews and debugs code written by others
- Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
- Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
- Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
- Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
- Formal training or certification on Computer Science concepts and proficient advanced experience.
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Understanding of cross-asset/cross-business platforms
- Understanding of distributed frameworks
- Solid knowledge of Python
- Proficiency in automation and continuous delivery methods
- Proficiency in all aspects of the Software Development Life Cycle
- Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
- Proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Preferred qualifications, capabilities, and skills
- In-depth knowledge of the financial services industry and their IT systems
- Practical cloud native experience
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
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