Leads site reliability engineering for Athena Core, improving application and platform reliability, scalability, observability, resiliency, and incident response. Establishes service level indicators, objectives, and error budgets; leads resiliency reviews and major-incident resolution; reduces toil; mentors engineers; and drives AI-assisted reliability workflows across CI/CD, testing, validation, and operational readiness while maintaining security and auditability.
Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.
As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial and Investment Banking, Markets Technology – Athena Core team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.
Job responsibilities
- Consistently models and champions site reliability culture and practices, documents and shares knowledge within your organization via internal forums and communities of practice
- Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels, proactively identifying and solving technology-related bottlenecks in areas of expertise
- Drives collaboration with your team to identify comprehensive service level indicators and the stakeholder partners to establish reasonable service level objectives and error budgets with your customers
- Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Serves as the main point of contact during major incidents for your application and has the skills to identify and solve the issue quickly to avoid financial loss to the business
- Offers a high level of technical expertise within one or more technical domains and provides advice and mentorship to other engineers
- Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.
- Be part of the first line of support for the wider Athena Core team.
Required qualifications, capabilities, and skills
- Formal training or certification on site reliability engineering concepts and applied experience
- Bachelor’s Degree in Computer Science or equivalent
- Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
- An understanding of programming languages such as: Python, Java/Spring Boot, .Net
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
- Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
- A strong understanding of Linux, Proficient knowledge and experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection
- Proficient with continuous integration and continuous delivery practices and tooling
- Proficient with container and container orchestration
- Experience with troubleshooting common networking technologies and issues
- Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, and actively self-educates to evaluate and recommend suitable new technologies
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
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