Lead Programme Manager - Financial Services & Payments Transformation

Summary

We're looking for a senior programme leader to drive large-scale transformation across M&S Financial Services and Payments. You'll be responsible for shaping programme strategy and delivering new financial services propositions, capabilities and partner integrations, working across business, technology and external organisations. This is a high-profile leadership role that combines programme delivery, commercial management and stakeholder influence to deliver customer,  business and regulatory outcomes within a regulated financial services environment.

What you’ll do

• Lead the end-to-end delivery of major Financial Services and Payments transformation programmes, from strategy through to implementation.

• Drive complex cross-functional workstreams across proposition, technology, operations, commercial teams and external partners.

• Shape and launch new financial services propositions and capabilities, ensuring customer, commercial and regulatory requirements are met.

• Build trusted relationships with senior stakeholders, suppliers and partners, providing clear direction, insight and strategic recommendations.

• Own programme governance, financial performance, risk management and benefits delivery to ensure successful business outcomes.

Who you are

• An experienced programme leader with a proven track record delivering large-scale transformation programmes within Financial Services.

• Deeply knowledgeable in consumer credit, lending, payments, credit cards, BNPL or embedded finance propositions.

• Commercially minded, with experience managing complex supplier relationships, business cases and investment decisions.

• Confident engaging at Director and Executive level, with strong influencing and stakeholder management skills.

• Skilled at leading change in regulated environments, balancing delivery, governance, risk and customer outcomes.

What’s in it for you? 

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation

• Competitive holiday allowance with the option to buy more

• Discretionary bonus schemes linked to your performance and ours

• Strong pension and life assurance to help plan for the future

• Tailored induction and training to support your development from day one

• Exclusive perks and savings through our M&S Choices portal

• Market-leading family policies, including parental, adoption and neonatal leave

• 24/7 wellbeing support, including virtual GP access and mental health services

• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome 

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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