Join our ambitious Credit Card Team as a Lead Product Manager and play a pivotal role in shaping the future of one of Nationwide’s fastest-growing portfolios. Following the acquisition of Virgin Money, we're entering an exciting new phase of growth and scale, creating even greater opportunities to innovate, strengthen our market position and deliver exceptional outcomes for our customers. This is a high impact role where you’ll combine commercial leadership, strategic thinking and customer insight to drive performance and unlock new opportunities.
As the commercial owner of the portfolio, you’ll take the lead in understanding what drives business performance, identifying where value is created, and turning insight into action. Working closely with Finance, Risk, Analytics and Marketing, you’ll shape customer acquisition strategies, develop compelling propositions, explore new channels for growth and deliver against ambitious sales objectives. By connecting customer behaviour with commercial outcomes, you’ll influence key business decisions and help deliver sustainable growth.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Responsibilities
What you’ll be doing
You'll play a key role in shaping the commercial performance and future direction of our credit card portfolio, using customer insight, portfolio economics and market understanding to identify opportunities for growth and long-term value creation. Working closely with Commercial, Finance and Risk teams, you'll use data-driven insights to influence pricing, acquisition and credit strategies, balancing commercial success with strong risk management and excellent customer outcomes.
You'll take ownership of portfolio performance, bringing together financial, customer and risk data to evaluate results, forecast future performance and identify actions that will drive growth. By understanding how customers engage, spend, borrow and repay, you'll develop targeted strategies across the customer lifecycle, improving acquisition, activation, retention and overall portfolio value while ensuring every initiative delivers measurable results.
Alongside leading commercial planning and opportunity management, you'll help ensure our products, pricing and customer interventions deliver fair value and meet Consumer Duty requirements. Partnering with colleagues across Risk, Finance and Compliance, you'll oversee customer and commercial outcomes, proactively managing risks and ensuring sustainable growth that benefits both our customers and the business.
About you
As a Lead Product Manager, you'll bring strong commercial acumen, analytical capability and the confidence to influence decision-making across a complex business environment. We're looking for someone who can combine strategic thinking with a deep understanding of portfolio performance to deliver sustainable growth and improved customer outcomes.
Proven experience managing or influencing the P&L and performance of a credit card, unsecured lending or similar financial services portfolio
Strong understanding of credit card economics, including balances, spend, interest and fee income, funding costs, impairments, operating costs and customer attrition
Excellent analytical and commercial judgement, with the ability to translate complex data and insights into clear priorities, actions and measurable outcomes
Demonstrable experience identifying, quantifying and managing commercial opportunities and risks, implementing recommendations and tracking delivery through to realised P&L impact
Strong experience in business planning, forecasting, variance analysis, scenario modelling and presenting performance insights to senior stakeholders
A proven track record of collaborating across Finance, Risk, Data, Operations and Marketing to influence decisions and deliver sustainable commercial and customer results
Excellent stakeholder management and communication skills, with evidence of influencing senior leaders, challenging constructively and contributing to strategic business decisions
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
QualificationsThe extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.
If you want to find out more about using AI in our recruitment process, please read more here.
Disability Confident
We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.
That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.
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Please note that should you be successful in securing this role, the job title on our internal systems will be Lead Product Manager.
Nationwide Building Society London, England Office
London, United Kingdom, 0
