Lead Product Designer

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

As Lead Product Designer for direct-to-customer journeys, your focus will be on delivering high-quality mobile and web experiences that feel simple, intuitive, and trustworthy. You’ll lead the design of key customer journeys from first interaction through to completion, solving problems across end to end journeys and iterating based on evidence and feedback. While you’ll work within an established design system, this role is first and foremost about experience quality — setting a high bar for interaction, accessibility, and usability.

You’ll partner closely with Product Managers and Engineers to explore problems, test ideas early, and deliver solutions that perform well for customers and the business. You’ll be expected to sweat the detail where it matters, while also knowing when to lean on existing patterns to keep us delivering value to customers. This is a role for someone who enjoys being close to the work, values craft, and takes pride in creating digital experiences that genuinely feel better than what customers expect from a bank.

• Proven experience in product or digital design, with experience leading complex customer-facing journeys.
• Strong end-to-end product design capability, including discovery, user research, ideation, prototyping, and iteration.
• Proven experience designing high-quality mobile and responsive web experiences at scale.
• Deep understanding of interaction design, visual craft, accessibility, and usability best practice.
• Experience working with and contributing to design systems, applying components and patterns effectively to real user problems.
• Ability to frame design work around customer and business outcomes, not just outputs.
• Strong collaboration skills, working effectively with product managers, engineers, and cross-functional stakeholders.
• A passion for delivering best-in-class digital experiences that set a high bar for quality, clarity, and consistency.

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done