Lead Monitoring Engineer

Job Description:

Lead Monitoring Engineer

Location: Staines (TW18 3DZ)

Flexible / Hybrid working.

Permanent

Up to £75,000 (Neg depending on experience)

Role specific benefits: 10% Bonus (Company & Performance related)

Full time – 37.5 hours per week

We make health happen

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Role Overview

As a Monitoring Technical Specialist, you’ll be part of the UK IT team, leading and engaging stakeholder relationships and driving quality improvements in application monitoring solutions. You’ll share knowledge, cross-train the team, and develop solutions to monitor service performance. As a team lead, you’ll be hands-on with technical tasks daily, prioritise and manage workloads and mentor team members.

How you’ll help us make health happen:

• Develop monitoring services with a deep understanding of application requirements through data flow mapping.

• Ensure high-quality alerts and notifications are configured and delivered promptly.

• Install and maintain core enterprise monitoring systems for maximum availability, resilience, and performance.

• Transition monitoring solutions, upgrades, and new deployments into production and other environments.

• Collaborate with project, development, and operational teams to enhance custom monitoring requirements.

• Develop detailed topology dashboards to aid root cause analysis of performance issues.

• Create and maintain automated event processes for system stability.

• Expose key infrastructure and application metrics for availability and capacity planning.

• Serve as the go-to person for Service Monitoring across platform, application, and development teams.

• Analyse and develop performance management and monitoring tools for business and efficiency benefits.

Key Skills / Qualifications needed for this role:

• Extensive experience with service monitoring and observability technologies for both on-premise and cloud platforms.

• Proficient in using enterprise monitoring systems like New Relic, Grafana, and Prometheus.

• Skilled in industry-standard network and application performance monitoring and troubleshooting tools.

• Familiarity with Site Reliability Engineering (SRE) principles is a plus.

• Strong background in operating systems infrastructure and application containers, including:

Platforms: Azure, AWS

Operating Systems: Windows, Linux

Applications: .NET, Tomcat/Apache, Java, IIS, JBOSS

Scripting Languages: Perl, Shell, Python

Databases: Oracle, SQL Server, MongoDB, MySQL

• Expertise in architecting and deploying digital enterprise monitoring solutions across diverse infrastructures.

• Advanced scripting skills.

• Proficient with distributed version control and software configuration management tools.

• Quality-focused, self-starter with strong initiative.

• Continuous self-development and understanding of current and future technologies.

• Innovative thinker with broad knowledge and commercial aptitude.

• Ability to quickly build professional and credible business and IT relationships.

• Strong communication skills.

• Understanding of Infrastructure as Code for automating deployment of monitoring templates.

• Knowledge of ServiceNow integration is a plus.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

IT

Locations:

Staines - Willow House