Lead Engineer - Client

Job Description
Out of the successful launch of Chase in 2021, we're a new team, with a new mission. We're creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We're people-first. We value collaboration, curiosity and commitment.
As a Lead Engineer -Client at JPMorgan Chase within the Platform Team you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them.
While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world.
We are looking for an experienced Client Engineer based in London with strong technical and business skills to drive high quality integrations and accelerate the time to go-live process for our clients.
You will hold a deeply customer oriented voice within the company and work with cross-functional teams to drive product improvements, solve challenging and complex problems, and improve our product offerings.
This is a first-of-its-kind role within our business, which requires flexibility, adaptability, a self-starter mindset, and a can-do attitude. We're looking for a well-rounded candidate that can both set the right long-term client and solution engineering strategy and engagement model, as well as roll up their sleeves and not shy away from day-to-day relationship management.
Job Responsibilities:

• Lead clients through technical integrations of products across our portfolio
• Forward deploy by working closely with software engineering and product teams to expedite adoption of our products
• Advise and document best practices around integrations using our APIs, enabling current and prospective customers to configure and integrate with our products and services
• Collaborate closely with engineering teams, obtaining a deep technical understanding of our products and associated roadmap.
• Analyse and validate client business requirements, translating these into technical specifications/requirements
• Capture product features needed to allow customers to realise value and feedback into internal product and engineering teams, championing those new features within the organisation
• Understand, investigate and resolve customer technical queries, debugging problems in customer staging and development environments.
• Participate in product and software releases cycles, testing and QA processes.
• Participate in internal sales kick-offs, sales leads and opportunities meeting, planning pitches and sales demo activities.

Required qualifications, capabilities and skills:

• Strong technical generalist and coding background
• Customer-facing experience working as a client engineer, integration engineer, solution architect, technical consultant, software engineer or similar role
• Fluency in reading, writing, and understand software in multiple programming languages
• Has experience integrating RESTful APIs and webhooks in prior roles
• A great verbal and written communicator, strong presentation skills with ability to think on the feet, comfortable explaining complex technical concepts to both technical and non-technical audiences

#ICBengineering #ICBcareers
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.