Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.
We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com
As a Lead Application Support Specialist within our backline team, your primary focus will be on collaborating closely with our development and engineering teams. You will attempt to replicate any suspected defects and raise these as “PRBs”. Your technical expertise will play a critical role in maintaining the integrity and functionality of our applications. The other big focus of your role will be swarming – you will respond to the swarming requests by the troubleshooting team and take the accountability and co-ownership until the customer case is resolved. Your technical expertise and knowledge, as well as coaching skills and high attention to detail will contribute to our overall success.
Key Accountabilities and Responsibilities
Senior Application Support Specialist +
Technical Expertise:
o Develop workaround scripts (SQL, PowerShell).
o Optimize troubleshooting strategies (e.g. using sumologic effectively or diagnosis scripts)
o Participate in Technical Account Manager (TAM) activities and task forces.
Mentoring / Coaching
o Onboarding new team members.
o Proactively helping and mentoring other Application Support Specialists.
Knowledge sharing
o Technical review and approval of new KBAs
o Hosting and sharing knowledge sharing sessions
Saas Solutions
· Review and adjust the monitoring
· Contribute to root cause analysis and postmortems
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.
Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing [email protected].
Top Skills
Flexera Bracknell, England Office
Oldbury, Bracknell , Berkshire , 2nd Floor, Bracknell, United Kingdom, RG12 8FZ
