Know Your Customer Operations Specialist (all genders)

Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionate Know Your Customer Operations Specialist (all genders).

As a Know Your Customer Operations Specialist you will be a vital part of our team, responsible for ensuring compliance with regulatory requirements and maintaining the highest standards of customer due diligence. Conduct end-to-end Enhanced Due Diligence (EDD) for complex/high-risk KYC cases, and investigate KYC related alerts. Ideally, you will bring 2+ years’ experience in AML/KYC, compliance, audit, or financial crime within financial services/fintech, and strong analytical, investigative, and communication skills to assess customer risk profiles/alerts and drive issues to resolution. English required (German a strong plus); MS Office proficiency and a growth mindset are expected. Preferred: Good KYC/AML and German regulatory knowledge, familiarity with screening/KYC tools and digital banking/payments, Relevant AML/ KYC accreditations (e.g. ACAMs or similar).

Job Description  

• Engage and contribute in building KYC related operational processes, including analysis content, relevant guidelines and procedures, as well as tools & reporting requirements. 

• Conduct end-to-end Customer Due Diligence in accordance with regulatory requirements and internal policies.

• Monitor, investigate and opine on alerts generated by the KYC systems, taking appropriate action in line with established procedures. 

• Review and verify high risk customer Identification documentation and other provided information during the onboarding process.

• Ensure timely and clear escalation of high -risk cases to appropriate teams for further investigation and action.

• Perform Quality Control, as applicable, on KYC Due Diligence related processes

• Collaborate with internal stakeholders, including compliance, legal, and customer support teams, to address KYC-related issues and inquires. 

• Communicate with prospects/ customers when additional KYC related information or documentation is required.

• Provide valuable input and recommendations for enhancing existing KYC processes, drawing on expertise in customer due diligence and regulatory compliance.

Required qualifications, capabilities, and skillset

• Relevant education in Economics, Finance, Banking, Business Administration, Engineering (or similar) and / or Bank Ausbildung.

• 2+ years of related working experience in Audit, Compliance, Anti-Financial Crime, Anti-Money Laundering, KYC and/or other Controlling / Investigating related roles within Banking / Financial Services / FinTech or similar.

• Clear and effective communication is crucial for interactions with internal stakeholders, customers and regulatory authorities, as applicable.

• Very good analytical and research skills, with the ability to deep-dive and investigate issues to reach a successful resolution.

• The ability to review and assess customer risk profiles & related alerts and assign appropriate risk levels based on established criteria.

• Growth mindset and a passion for learning and self-development.

• A commitment to collaboration and collective growth within the team.

• Very good computer literacy, including MS Office Suite Applications.

• Excellent communication skills in English (both verbally and in writing), German strongly advantageous.

Preferred qualifications, capabilities and skills  

• In-depth understanding of KYC regulations, AML laws, and Compliance frameworks in the financial services industry.

• Good Knowledge of the German regulatory framework and best practices regarding KYC processes

• Familiarity with KYC software, databases, and customer screening tool, as well as the ability to adapt to new technologies

• Familiarity with digital banking platforms, payment systems, and financial technologies.

• Relevant AML/ KYC accreditations (e.g. ACAMs or similar)