Key Account Manager

At Bionic, we’re on a mission to make it radically easier to run a small business. As the UK’s leading business comparison and switching service, we help thousands of small and medium-sized businesses save time and money on essentials like energy, broadband, insurance, and finance. 

We combine smart technology with real human support to match our customers with the best deals – quickly and effortlessly. With trusted partnerships including Compare the Market, Uswitch for Business, MoneySuperMarket and Confused.com, we're committed to help SMEs get the best deals for their business essentials every time. 

About the Role 

Location: London or Luton

We’re looking for results-driven Key Account Managers to own and develop relationships with our key Energy customers.  

These roles are responsible for delivering a structured contact strategy and delivering exceptional value-added-services for high consumption business Energy customers.  

Key outputs measured on will be to drive higher renewals conversion, customer satisfaction and commercial results by the time the customer reaches their renewals sales window. 

Success measures 

• Improved customer renewal and retention rates 

• Average consumption sold vs accounts pipeline available 

• Productivity, including meeting contact rate targets and services delivered 

• Increased customer satisfaction (NPS) and positive anecdotal customer feedback 

• Consistent deliver of contact strategy and productivity metrics 

• Consistently hit compliance metrics 

Key Responsibilities 

Customer Relationship Management 

• Build and maintain strong, long-term relationships with assigned key accounts during key stages in their lifecycle 

• Develop a deep understanding of the customer objectives, challenges and expectations 

• Deliver a planned, structured contact strategy maximising all touchpoints with a view to translating them into strong sales and commercial results 

Value-Added Services 

• Deliver outstanding value-added services for customers including consumption reviews, KVA checks and bill validation among others 

• Clear communication and documentation of services offered and delivered for the customer, plus ensuring other agents can clearly reference the information at the point of the customer renewing their business energy contract 

Customer Renewal Rates 

• Ensure relationship management, services offered and other activity contributes to improved customer renewal rates 

• Proactively manage account health, identify risks and implement recovery plans where possible, whilst also spotting and executing opportunities for upsell/cross-sell 

• Collaboration with the assigned Energy Renewals Agent and other departments to maximise renewal rates through the improved relationship and service that has been delivered 

About You 

At interview you’ll be able to demonstrate your: 

• Proven experience in account management 

• Proven track record of delivering sales and commercial results 

• Excellent communication and stakeholder management skills 

• Commercial acumen and analytical mindset to identify and execute growth opportunities 

• Organisational abilty with strong planning and prioritisation skills to manage a pipeline of customer accounts 

• Ownership to achieve ambitious achievable targets, with a proactive mindset 

Interview process

• Initial conversation with one of our Talent Acquisition Team  

• 1st stage interview with the hiring manager 

• Final stage interview, with some of the wider team 

Benefits

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.  

Enhance your health & wellbeing 🌱  

• Private healthcare cover  

• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies  

• Eyecare scheme  

Taking time away from work 🏖️  

• 25 days annual leave, increasing with tenure  

• 1 paid family & religious day of leave per year - following successful probation period  

• 1 paid charity volunteering day per year  

• Option to buy/sell up to an additional 3 days leave per year  

 Family matters: for the special moments 🏠  

• Enhanced maternity, paternity or shared parental leave  

• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service  

Financial wellbeing 💸  

• Auto-enrolled salary sacrifice pension scheme   

• Life assurance  

• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure  

• Cycle to work scheme  

 Recognition 🌟  

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success  

• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition   

• Long service awards