Key Account Manager

In this position you will.…

grow bolttech business from various verticals in leading consumer electronics retailer, by developing and implementing key account framework consistent with the Key Account’s mission. 

You will be responsible for…

• Achieving bolttech financial targets agreed in the client sales channels
• Mapping the organization and managing the relationship in each of the clients
• Lead on being the key account manager for the client/stakeholders
• Establish strong relationships and cadence with key contacts in the client organizations, and maintain strong governance
• Expand the relationships with clients by continuously proposing solutions to meet their objective
• Identify and gain new opportunities for growth and innovation within the accounts
• Acquire a thorough understanding of key customer needs and requirements and ensure the expectations are managed
• Ensure the correct products, propositions and service are delivered to customers in timely manner
• Go To Market plan and implementation for every bolttech new initiatives related to sales/product in the client sales channels
• Complete external account governance:
  • Account weekly meeting
  • Monthly business review meeting

For you to be successful…

…we expect you to be able to demonstrate the following key competencies:
 

Impactful

• Proactive in identifying what needs to be done, and taking action, before being asked, or before the situation escalates
• Evaluates data and makes decisions, including differing stakeholder perspectives and/or some missing information. Understands when an “80% solution” is sufficient and acts accordingly.
• Takes accountability and self-motivated to deliver results even in situations which are not straight-forward. 

Adaptable

• Manages multiple requirements in a positive and proactive manner adjusting approach to reach goals as required. Manages adversity well and adapts.
• Modifies style and leverages different approaches depending on different situations and circumstances

Customer Focus

• Puts the customer at the centre of decision making and uses design thinking to ensure the solution is desirable, feasible, viable, and sustainable.
• Leverages customer data to generate behavioral insights and make data driven decisions
• Invests time in understanding different customer segments and how solutions can be simplified, scaled, and optimized for each

Communication

• Effective and articulate communicator actively and respectfully listens to and synthesizes others’ perspectives
• Keeps relevant people accurately informed and up to date of both positive and potentially negative information
• Concise in communicating and references relevant information tailored to the audience to support points

 You will require the following qualifications and skills                                                                                                               

• Minimum Bachelor's Degree in any discipline from reputable university 
• Minimum 5 years of professional experience with account management or business development role for large / complex key accounts with multiple stakeholders 
• Have vast experience and deep knowledge in electronic devices market (mobile phones and consumer electronics). With experience in online or offline to online market will be an advantage. 
• Have strong communication and interpersonal skills in understanding the customer needs, root cause of problems and explaining ideas to effectively negotiate and manage customer expectations
• Have good analytical skills to identify and evaluate customer needs, market trends, and opportunities for growth
• Knowledge of the company's products, services, and industry, as well as an understanding of the customer's business and market
• Good sense of P&L / Pricing / client’s commercial needs and data driven oriented 
• Ability to work collaboratively with internal teams, including sales, marketing, product & pricing, data center, tech, and customer service, to ensure a high level of customer satisfaction.
• Excellent organizational skills and the ability to prioritize and manage multiple tasks and projects simultaneously
• Excellence in English verbal and writing 
• Ability to travel as needed to meet with key clients or events