Job Summary:
The Junior MDM Analyst delivers managed services within SLA as defined in client's statement of work using Calero software solutions.
Responsibilities:
• Process requests from our customers in a way that will delight them
• Maintain market data inventory accurately using Calero’s cutting edge MDM software
• Reconcile and process vendor invoices for payment; investigate and resolve any cost discrepancies
• Prepare, verify and distribute reports
• Support development and maintenance of bespoke client functionality
• Co-ordinate software updates within our global team, including internal testing
• Assist Customer in User Acceptance Testing
• Contribute to and participate in regular service review meetings or conference calls with customers and relevant staff members
• Monitor and report on a regular basis, regarding Service Level Agreement metrics
• Continuously review and audit existing processes to ensure effective performance and compliance with mutually agreed requirements and control procedures
• Promote the managed service activities, new features and projects that may benefit the customer and increase revenues
• Become a subject matter expert in the assigned customer’s profile of market data services with a specific focus on their business
• In collaboration with team members, demonstrate the value of our solutions to our customer and ensure that the managed service meets and exceeds their expectations
• Own all relevant documentation, including customer process documents, keeping them up to date
• Raise a Help Desk ticket for any system issue and manage ticket to resolution
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures
• Evaluate process and automate whenever possible
• Conduct regular client meetings
• Answer questions during meetings, providing further background and detail
Education:
• Bachelors Degree or equivalent experience in an analytical field (preferred)
• Experience in analyzing data sets
Experience and Training:
• A previous role working in an office/professional environment (like an internship) where they were involved in using Excel
Technical Knowledge:
• Data entry knowledge
• Excellent at writing formal emails
• Confident with customer facing role
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Strong organizational skills and time keeping
• Good overall computer proficiency (MS Office – Word, Outlook, etc.)
• Must be able to meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.
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