Junior IT Recovery Technician

Job Description

• Location: Farnborough (GU14)
• Salary: Up to £25k per annum
• Car Allowance: £3,600 per annum
• Contract Type: Permanent, Full Time
• Hours: 09:00 – 17:30, Mon - Fri

What does a day look like for you here?

Are you ready to advance your IT career and acquire new skills? This is your opportunity to enhance your IT expertise by working at the forefront of disaster recovery and business continuity. As a Junior IT Recovery Technician, you will develop new skills and play a crucial role in ensuring our clients’ business operations remain uninterrupted, even in the face of unforeseen disruptions.

Each day will present new challenges and learning opportunities. In this role, you will be part of a seasoned team that underpins our IT operations, ensuring that both hardware and software systems operate smoothly. You will learn to manage routine maintenance tasks, from applying essential updates and patches to overseeing hardware components, all with the goal of preventing issues before they arise. Your proactive approach will help maintain seamless operations.

As the first line of defence during disruptions, your quick thinking and problem-solving abilities will be essential. You will learn how to diagnose the root causes of IT incidents and implement prompt, effective solutions to restore systems with minimal downtime. Each incident you address will be carefully documented, and you will maintain detailed records of recovery procedures and configurations, ensuring our processes remain transparent and repeatable.

This is an excellent opportunity to gain valuable experience, showcasing your adaptability, initiative, and commitment to professional development.

So, what are we looking for?

Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. We're looking for a motivated and eager-to-learn individual with a passion for IT and a keen interest in disaster recovery. You should be proactive, with a strong desire to develop your technical skills and gain hands-on experience in maintaining and safeguarding critical IT systems.

Ideally, you’ll need a good grasp of IT systems, both hardware and software, along with a genuine love for technology and a real eagerness to learn. You should enjoy solving problems, taking on the challenge of diagnosing issues, and quickly finding solutions to keep everything running smoothly.

Your attention to detail will be spot-on, ensuring that records are kept up to date and recovery procedures are carried out without a hitch. You’re adaptable, keen to take on new challenges, and always looking for ways to improve. Most importantly, you’re committed to your own growth, excited to grab the opportunities this role offers to move forward in your IT career.

You should also have:

• Understanding of Intel/Windows Desktop Support. (preferred)
• Fundamental Understanding of Networks, Switches & Routers. (preferred)
• Basic Familiarity with Windows Server Operating Systems. (preferred)
• Willingness to participate in Out-of-Hours call out rotations. (required)
• Valid UK Driving License. (required)

Who are we?

We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.

We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible. We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.

Did we mention the perks?

Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts system and enhanced family friendly policies.

We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days. Birthday? Wedding? No problem, you get one free day of leave to enjoy these special events, on us!

Your benefits will include:

• Annual Leave: Kick off your Daisy journey with a generous annual leave allowance starting at 25 days. You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us. 
• Birthdays & Weddings: Celebrate in style! You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
• Learning & Development: Want to go further? So do we, that’s why “Develop Our People” is one of our company values. You should have every opportunity to develop your skills and reach your goals. From day one, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
• Health & Wellbeing: We know that good health and wellbeing contributes to an overall better quality of life. That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team. 
• Discount Platform: Who doesn’t love a good deal? You’ll be provided immediate access to our internal discount platform, The Exchange. The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.

Ready to join the UK’s go-to managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.