Jobs at Daisy Group

Maintain and troubleshoot edge network infrastructure for managed-service customers, including firewalls, routing, switching, wireless networks, and VoIP systems. Process firewall and routing changes, investigate connectivity and performance issues, support Cisco Firepower and Call Manager environments, perform break/fix replacements, and document processes. The role requires strong communication and problem-solving skills, with Cisco certification and CompTIA networking or security credentials advantageous.

Designs, supports, secures, and troubleshoots client and internal WAN/LAN infrastructure, routers, switches, firewalls, IP addressing, VLANs, and Cisco telephony systems. Provides advanced service desk support, handles customer escalations and change requests, documents technical changes, supports network projects, and participates in maintenance activities. The role also manages Cisco Unified Communications Manager, Unity Connection, CUBE gateways, and SIP endpoints while collaborating with customers and engineering teams.

Provide technical helpdesk and second-line support to approximately 3,000 UK schools. Responsibilities include remote network troubleshooting, supporting VoIP, WiFi, Cisco firewalls, backup and recovery systems, Microsoft 365, Google Workspace, cloud services, and in-house products. The role involves resolving service desk cases, escalating issues when needed, delivering customer service, and occasional travel around London.

Provides first-line technical support to approximately 3,000 UK schools through a service desk. Responsibilities include troubleshooting networks remotely, supporting VoIP, WiFi, Cisco firewalls, backup systems, Microsoft 365, Google Workspace, cloud services, and in-house products. The role resolves customer issues, escalates cases when needed, and develops practical skills in networking, online security, servers, firewalls, data handling, and communications.

Own revenue growth in the UK flex workspace sector by winning new multi-site operators and expanding strategic accounts. Lead consultative sales of connectivity, Wi-Fi, SD-WAN, SASE, UCaaS, security, and managed services. Develop vertical go-to-market strategy, manage complex portfolio-wide sales cycles, engage executive stakeholders, structure multi-year agreements, protect margins, and maintain pipeline coverage. The role requires strong commercial expertise, technology knowledge, and experience closing substantial multi-site deals.

Provide on-site and remote IT support across schools, troubleshooting hardware, software, networks, user accounts, cybersecurity tools, and audiovisual systems. Responsibilities include device deployment, repairs, printer and mobile device management, remote assistance, documentation, inventory management, ticket updates, and coordination with higher-tier support teams. The role also supports IT projects and requires strong communication, organization, problem-solving, and customer service skills.

Owns the operational lifecycle of Microsoft customer estates, including tenant administration, licensing, provisioning, renewals, cancellations, partner associations, incentives, reporting, and compliance. The role maintains accurate records, investigates discrepancies, supports internal teams with licensing insights, coordinates Microsoft-funded adoption programs, and improves governance, controls, automation, and lifecycle processes across Microsoft 365, Copilot, and Azure environments.

Owns the in-life customer experience across an allocated cluster of flex workspace sites. Manages landlord, centre team, and tenant relationships; monitors service quality, uptime, Wi-Fi performance, usage, and satisfaction; coordinates escalations; supports onboarding and adoption; delivers training and service reviews; analyzes performance data; drives continuous improvements; and collaborates with Sales, Delivery, Support, Customer Success, Product, and Engineering teams.

Designs secure IT and cybersecurity solutions for managed-services customers, translating business risks, regulatory requirements, and technical needs into resilient architectures. Partners with sales, engineering, and executives to qualify opportunities, develop proposals, support bids, present solutions, and facilitate delivery handovers. Maintains accurate costs, documentation, and timelines while ensuring governance and compliance. Contributes to cybersecurity thought leadership, training, marketing, and monitoring emerging threats, technologies, and security frameworks.