Junior Fulfilment Executive (London)

Working hours: Mon - Fri, 9AM - 5PM

Location: 100% on-site in Hatton Garden, London

Salary: £28K - £31K (depending on experience)

Nivoda is on a mission to transform the $350 billion global jewelry industry. We're building the operating system for the industry — a marketplace that connects diamond and gemstone suppliers directly with retailers, giving both sides a faster, more transparent, and more efficient way to trade. Today, Nivoda processes over $300M in annual transactions and continues to grow at an extraordinary pace, with teams based in London, New York, Hong Kong, Mumbai, and beyond.

Diamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. Nivoda was built to change that - to democratise access and empower every business, regardless of size or location, to buy and sell with confidence. Independent jewellers are at the heart of this mission. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. That's exactly what we give them.

We're looking for a hands-on, detail-obsessed individual with an entrepreneurial mindset to join our London Fulfillment team. You'll be based in our London office, at the heart of day-to-day operations — responsible for the accurate quality control, packing, and shipping of diamonds and gemstones moving through Nivoda's marketplace. This is a role for someone who takes real pride in getting the small things right, thrives under pressure, and wants to play a part in scaling a global business from the ground up.

• Quality Control: Inspect incoming and outgoing diamonds and gemstones to ensure they meet quality standards.

• Sending & Receiving Shipments: Coordinate domestic and international shipments to both suppliers and customers.

• Packing & Shipping: Physically packing a high volume of orders and ensuring that these are accurately labeled, packaged, and documented for delivery.

• Customer collections: Preparing and assisting customers with their collection of orders

• General order Fulfillment: Assist in processing customer orders, ensuring that the right items are picked, packed, and shipped on time.

• Melee order Fulfillment: Counting and weighing melee diamonds, ensuring that the right orders are picked, packed, and shipped on time.

• Office Admin: Support in managing the general administrative work related to the office.

• Collections: Collect stones from suppliers in the local area to QC and process in office.

• Collaboration: Communicate with internal teams to ensure the smooth distribution of orders and managing customer requests.

• A minimum of 1 year hands-on gemmological experience or a diamond grading qualification.

• Confident working in Google Workspace (Sheets, Docs, Drive, Gmail, Slides) and Slack in a fast-moving, channel-based team.

• Exceptional attention to detail – every document filed and every parcel handled needs to be right, every time.

• A high level of professionalism, discretion, and integrity when handling valuable assets and customer information.

• The ability to prioritise high-value shipments and tasks with precision in a fast-paced environment.

• A friendly, responsible, and proactive attitude – someone keen to learn and grow into new responsibilities.

• GIA or Gem A qualification

• Prior exposure to or experience in diamond or gemstone quality control.

At Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability.

🕰️ A vibrant company culture

🧠 Plenty of opportunities for growth and learning

🚀 Chance to join and contribute to a company during its exponential expansion phase

Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts - don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

Please note: Our Talent Acquisition Team is international. We kindly ask you to submit your CV and application in English so that it can be reviewed correctly.

This is a full time, permanent position that's 100% on-site in London, UK. Unfortunately, we are unable to offer sponsorship at this time.

If after reading this job description you believe this is not the best fit for you, we'd encourage you to join our Nivoda Talent Pool so we can keep you in mind as new roles open up.