Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Title: Junior Business Development Representative (Inbound Response) – UKI
Department: Sales Development – EMEA
Location: United Kingdom (London / Greater London preferred)
Reports to: BDR Manager – EMEA
Role Overview
We are seeking an enthusiastic and customer-focused Junior Business Development Representative (Inbound Response) to join our UKI Sales Development team.
This is an entry-level role designed for individuals looking to begin their career in technology sales. The Junior BDR will be responsible for managing and qualifying inbound leads, engaging prospective customers, and identifying opportunities for the sales team.
Unlike traditional BDR roles, this position is primarily reactive rather than outbound-focused, concentrating on responding to inbound enquiries, marketing-generated leads, event follow-up activities, and customer interest generated through Genesys campaigns.
This role provides an excellent foundation for building a successful career within Sales Development, with clear progression opportunities into BDR, Senior BDR, and Account Executive positions.
Key Responsibilities
Respond promptly to inbound enquiries from prospective customers across the UKI region
Qualify inbound leads to determine business fit, buying interest, and opportunity potential
Engage with prospects via phone, email, and digital channels to understand their business needs
Schedule discovery meetings and hand over qualified opportunities to Account Executives
Follow up on leads generated through marketing campaigns, webinars, events, and digital programs
Maintain accurate prospect and activity records within Salesforce
Work closely with Marketing and Sales teams to ensure a seamless lead management process
Develop a foundational understanding of Genesys solutions and customer use cases
Meet and exceed KPIs related to lead response times, meetings booked, and opportunity creation
Skills & Qualifications
0–2 years of professional experience in sales, customer service, business development, retail, hospitality, or a customer-facing role
Strong communication and interpersonal skills
Positive attitude with a willingness to learn and develop within a sales environment
Strong organizational and time-management skills
Comfortable engaging with customers over phone, email, and virtual meetings
Ability to work collaboratively within a team environment
Familiarity with CRM systems such as Salesforce is advantageous but not required
Degree educated or equivalent professional experience preferred
What We're Looking For
An individual eager to start a career in technology sales
Strong listening and communication skills
A customer-first mindset
Curiosity, coachability, and a willingness to learn
Professionalism, resilience, and a positive attitude
Someone who enjoys working in a fast-paced, collaborative environment
Why Join Genesys?
Join a global leader in AI-driven customer experience technology
Comprehensive onboarding and training program
Structured career development and progression opportunities
Competitive compensation and benefits
Supportive and collaborative team culture
Opportunity to build a long-term career within a world-class sales organization
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
