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Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment operations landscape by removing traditional information boundaries and uniting the front-, middle- and back-office into one system, with one unified data set.
Passionate about client service, we complement our software solutions with expert middle- and back-office managed services. In fact, we've been recognized as Best Managed Services Provider at the HFM EU Services Awards. We help fund managers around the world streamline their operations, mitigate risk, and improve transparency and reporting so they can confidently focus on what they do best – invest.
As a company, we’re absolutely committed to the growth, development, and well-being of our people. Enfusion is where you can pursue your passion, showcase and further develop your skills, and launch a meaningful and rewarding career. If you're looking for a culture that is inclusive, collaborative, entrepreneurial, values diversity, fosters and rewards creative exploration, and strives to continually exceed client expectations then we're looking forward to hearing from you.
Learn more about Enfusion by visiting www.enfusion.com and apply today!
IT SUPPORT SPECIALIST
The Team:
The IT Support Specialist team at Enfusion plays a critical role in providing technical assistance and support to internal employees regarding computer systems, software, and hardware. We are responsible for addressing and resolving IT-related issues to ensure smooth operations and user satisfaction.
The Role:
At Enfusion we’re looking for a technical 1st & 2nd line End User Support Specialist to be a part of our growing IT and Security team. This candidate will be expected to perform shift patterns or dedicated out of hours work as a part of the global follow the sun support function.
What You’ll Do:
- Customer-oriented and cool-tempered.
- Self-motivated, and able to manage your own time efficiently.
- Able and willing to travel as there will be some remote site support necessary.
- Provide basic end-user desktop/LAN/Network support.
- Provide direct technical support for services such as office telephones, printers, mobile devices, and video conferencing equipment.
- Maintain records of hardware, software, and network inventory.
- Maintain existing documentation and create new documentation as required.
- Excellent communication skills both written and verbal, dedication, good initiative, responsiveness, and conscientiousness.
What You’ll Need:
- Good desktop support skills
- 2 - 5 years of work experience in IT Support role
- Operating Systems: Windows 10, Windows 11, Office 2016/365
- Mac OS
- GSuite, Okta
- Zendesk/Jira helpdesk ticketing system
- All desktop hardware and connected devices troubleshooting.
- Any experience with Microsoft Intune, Jamf, Citrix VDI/VDA would be of benefit.
L1-PL1
Enfusion offers a competitive compensation and benefits package, which includes health insurance, retirement plans, and generous time off. Other perks include commuter benefits and an employee assistance program. All benefits and programs are subject to applicable eligibility requirements.
Enfusion is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Enfusion will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
Position will remain open until filled.
Top Skills
What We Do
Enfusion's investment management software-as-a-service platform removes traditional information boundaries, uniting front-, middle- and back-office teams on one cloud-native system. Through its software, analytics, and middle/back-office managed services, Enfusion creates enterprise-wide cultures of real-time, data-driven intelligence, boosting agility, and powering growth. Enfusion partners with 600+ investment managers from nine global offices spanning four continents.
Why Work With Us
Enfusion is your opportunity to pursue your passion, showcase and further develop your skills, and launch a meaningful and rewarding career. Our environment is collaborative and entrepreneurial. We’re self-starters who work together to solve challenges and propel our mission forward. Enfusion is where your future meets the future of finance.
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Enfusion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
