IT Support Engineer

Job Description
 

We are seeking a dedicated and proactive IT Support Engineer to join our IT team in London and be part of our global service desk team. The successful candidate will provide 1st level support primarily for our London office, while also supporting other locations in Western Europe. This role requires excellent problem-solving skills, a customer-focused attitude, and the ability to work effectively in a fast-paced, global environment. 

Job Responsibilities 

• Provide first level support to end-users in London and other Western European locations (France, Netherlands, Germany, Luxembourg, Switzerland);

• Troubleshoot and resolve hardware, software, and network issues;

• Escalate complex issues to 2nd and 3rd level support teams as necessary, ensuring excellent customer service and proactively contributing to continuous service improvement;

• Document support activities and resolutions in IT Service Management tools;

• Manage incidents effectively by accurately categorizing and prioritizing incidents and service requests before dispatching them to the appropriate team;

• Install, allocate, and deliver endpoint devices such as laptops, desktops, and phones;

• Participate in global service desk meetings and contribute to continuous improvement initiatives; 

• Maintain up-to-date knowledge of company IT policies and procedures. 

Requirements

• Proven service and ICT support expertise, preferably in a global organization; 

• Broad technical background with experience in Microsoft Windows and M365 environments; 

• Commitment to service improvement with a self-initiative, customer focused attitude;

• Excellent communication skills, both written and verbal; 

• Ability to work independently and as part of a team;

• Hands-on mentality and willingness to share knowledge; 

• Experience with IT service management tools (e.g. ServiceNow) and basic understanding of ITIL principles. 

Benefit

• A diverse culture full of mutual respect, teamwork and appreciation awaits you at LGT Capital Partners – we are all working hard but with us you can really generate an impact;

• We empower and invest in you: your professional and personal development is key at our company: therefore, we offer you internal and external trainings aligned with our business needs. If you are interested, you can also enhance your German or English skills;

• We are proud to be owned by the Princely Family of Liechtenstein and our successful company is greatly inspired by their entrepreneurial attitude;

• Commitment to ESG: our actions are influenced by the Princely Family’s long-term perspective. Sustainability is key for us, and we act accordingly since 2002.

Contact Information
 

If you are interested in becoming an integral part of a successful alternative investment management team in an international, multicultural working environment we will be pleased to get to know you soon.
For further information please contact us.

Lorenzo Aloe

Human Resources

LGT UK HOLDINGS Limited

Contact:

+44 20 7484 2518