IT Production Support Analyst

Corpay is currently looking to hire an IT Production Support Analyst within our Cross-Border division. This position falls under our Corporate Payments line of business and is preferably based in Walsall, with Swindon and Meriden as alternative locations.

In this role, you will be responsible for supporting and maintaining production environments, managing incidents, and ensuring the reliability, stability, and availability of critical business systems.

You will report directly to the VP of Operations EMEA and regularly collaborate with Engineering, Infrastructure, Support, Service Delivery, and Business teams to deliver operational excellence and minimise service disruption.

As an IT Production Support Analyst, Corpay will set you up for success by providing:

• Assigned workspace in our Walsall, Swindon, or Meriden office

• Company-issued equipment

• Formal, hands-on training

The responsibilities of the role will include:

• Monitoring and maintaining production environments, ensuring issues are identified, investigated, and resolved promptly.

• Managing and progressing high-priority incidents, minimising business impact and restoring service as quickly as possible.

• Performing routine operational checks while enhancing monitoring and automation to proactively identify potential issues.

• Responding to alerts from multiple monitoring sources, determining appropriate actions and engaging relevant teams when required.

• Providing initial triage of production and user-reported issues, ensuring they are routed to the appropriate resolution teams.

• Analysing complex issues using multiple information sources, identifying trends and root causes, and raising defects through established ITIL processes.

• Owning incidents through to resolution by coordinating with stakeholders and technical teams while providing clear and timely updates.

• Creating data and file remediation scripts under Change Management controls where required.

• Contributing to Change Management, Knowledge Management, and Continuous Improvement initiatives.

• Maintaining accurate documentation and knowledge articles to support operational excellence and knowledge sharing.

• Identifying recurring issues and driving root cause analysis.

• Participating in a scheduled on-call rota to support production systems outside of standard business hours, responding to incidents and ensuring timely resolution of critical issues.

• Working on a shift pattern covering 07:00 to 19:00 to ensure effective service coverage.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience.

• Minimum 12 months of experience supporting production systems, particularly business-critical processes.

• Understanding of ITIL processes and service management principles.

• Experience using SQL for investigation, analysis, and troubleshooting.

• Familiarity with monitoring and observability tools such as Dynatrace.

• Strong analytical and problem-solving skills, with the ability to assess complex information.

• Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.

• Proven ability to work collaboratively across teams, build strong working relationships, and contribute to service improvement initiatives.

• Proactive and well-organised, with the ability to prioritise workloads, manage multiple tasks, and remain calm under pressure during high-priority incidents.

• Methodical approach to work, strong attention to detail, and a continuous improvement mindset focused on enhancing processes and services.

• Willingness to participate in an on-call rota and work a shift pattern between 07:00 and 19:00.

• 4x Life Insurance

• Pension Scheme – 5% employer contribution

• Private Healthcare

• 25 days annual leave, with Holiday Buy/Sell options

• Access to LinkedIn Learning

• Free rewards and discounts via Gratitudes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.