IT Engineer

About the IT Team

We are a strong team dedicated to delivering excellent customer service and finding ways to help our company grow. Our goal is to make work easier and more efficient for everyone. We fix problems, improve processes, and support the business in all of its IT needs. As a small team in a fast-growing startup, we're always ready to take on new tasks while providing top-notch support to our coworkers.
About This Role

We are seeking a dedicated IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support to our employees, troubleshooting hardware and software issues, and ensuring smooth operations in our London Office. This role requires excellent problem-solving skills, a customer-centric approach, and the ability to work in a fast-paced environment.

Responsibilities 

Our ideal candidate has a technical background, has experience in a customer support or IT admin role, and understands the day-to-day aspects of an IT organization, especially in a high-growth startup with ever-changing requirements.

• Troubleshooting for all IT-related topics and in-depth research to find the best technical solutions.
• Administering a wide variety of SaaS apps; provision/modify/remove access as needed.
• Ordering/procuring equipment, maintaining vendor relationships, and inventory management for all IT hardware and software.
• Partner with all business units and collaborate on projects.
• SaaS account management with an eye on security and cost evaluations.
• Able to communicate effectively and concisely to the entire company.
• Supporting a global workforce, partnering with overseas IT teams, both employees and consultants.
• Analyze existing processes, suggest and make improvements, and implement business processes where none exists.
• A desire to learn and expand your horizons; take on new challenges as the business scales and things break.
• Willingness to go above and beyond what is listed in this description; as the company grows, so will the role.

Requirements:

• 5-star customer service mindset.
• Excellent verbal and written communication skills.
• Excellent teamwork skills.
• Familiarity with macOS, Windows, Linux, iOS, and Android devices.
• Ability to administer G-Suite for day-to-day operations
• Experience working with SSO (Okta, OneLogin, etc.).
• Capable of managing AV hardware and software, including Zoom and other video conferencing software.
• Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.).
• Flexible work schedule; we take every opportunity to succeed as a company - sometimes that means early mornings, late nights, and unexpected phone calls and Slack messages outside of typical working hours.
• Ability to lift 30 lbs over short to medium distances, carry light loads up and down stairs, crouching or crawling as the situation demands.

Desired Skills/Experience:

• BS in Computer Science, Information Systems, or similar experience.
• Familiarity with any/all of our current technology stack: Jira, Okta, Slack, Salesforce, Zoom and Zoom Rooms, Kandji, Intune, VoIP telephony among others.
• Good grasp on how APIs are designed and implemented.
• Familiarity with programming languages e.g. Python.
• Exposure to HPE/Aruba, Palo Alto networking hardware.
• Fearless when it comes to troubleshooting or determining root cause.
• A love of documentation and process improvement.
• Demonstrate that you continue to keep your knowledge and skills up to date
• Prior IT/helpdesk/customer service experience, particularly in an early-stage startup.

Perks & Benefits:

• Significant equity in a rapidly growing startup
• Generous company paid medical & dental insurance coverage
• Fertility benefits
• Wellness allowance 
• Monthly commuter benefits 
• Kitchen filled with drinks and snacks & daily food allowance when working from the office
• A fantastic & social team with a ‘can do’ attitude