Provides first- and second-line IT support across global offices, primarily through face-to-face service. Administers Microsoft 365, Entra ID, Intune, and Active Directory; supports onboarding acquired companies, manages tickets, builds devices, administers starters and leavers, maintains documentation, and contributes to IT projects. The role also involves infrastructure troubleshooting, procurement, user guidance, and occasional UK travel.
Titan Wealth is a fast-growing wealth management business, both in the UK and internationally. It has evolved a fairer, more efficient and effective business model, structured to deliver leading advice-led wealth management services, giving financial advisers and their clients the best opportunity to fulfil their dreams and ambitions.
We provide a dynamic work environment full of opportunity, one where both individual and team initiative and contribution is encouraged, so that together we can deliver better outcomes for our clients over the long term.
Join Titan Wealth's growing Technology team as an IT Support Engineer and play a key role in supporting a fast-paced, ambitious business undergoing significant growth and transformation.
This is a 6 months Fixed Term Contract, based out of the London office. It is a hybrid role 2 days from home 3 in the office, located near Bond Street.
This is far more than a traditional service desk position. You'll be the go-to expert for colleagues across the business, providing 1st and 2nd line support while working with modern Microsoft technologies including Microsoft 365, Entra ID, Intune and Active Directory. Working closely with a collaborative team of engineers across the UK and internationally, you'll have the opportunity to make a real impact from day one, contribute to business-critical initiatives, and develop your career within one of the UK's fastest-growing wealth management firms.
We're looking for someone who thrives in a busy environment, enjoys solving complex technical challenges, takes ownership, and genuinely enjoys helping people.
Job responsibilities
- Offering IT services & support over telephone, email, remote, but mostly face-to-face.
- As needed to assist the migration team to onboard new companies acquired into the group M365 tenant.
- Using ServiceDesk+ for logging, monitoring, and managing tickets.
- Work closely with users from all global offices to resolve issues, keeping users informed/updated and escalate where appropriate.
- Follow industry best practice to proactively maintain the infrastructure to prevent failures/issues and improve performance, availability, and resilience.
- Build and maintain corporate PCs and laptops, keeping adequate spares-levels (inventory).
- Administration of starters and leavers, getting quotes and placing orders (procurement).
- Guide and support users in following group IT standards, policies & procedures.
- Manage/participate in project initiatives (as assigned) to achieve broader IT objectives
- Contribute to and maintain documentation for processes and procedures.
- The role may involve occasional travel in the UK to different sites.
- Ahere to consumer duty.
Education and requirements
- 5+ years’ experience with desktop support in Microsoft environment
- Excellent English communication skills, comfortable in high engagement environment.
- A+ PC technician / N+, MD100, MD101 certifications are advantageous.
- Decent understanding of networking, routers, firewalls. E.g. able to replace router/AP.
- Great customer service skills.
- Proactive and ability to work with minimal direction.
- Excellent methodology in fault-finding.
- Strong working knowledge of MS Windows 10/11 Enterprise, Office 365
- Good working knowledge of Active Directory and Identity Management
- Understanding of cyber security frameworks like NIST/CIS advantageous.
- Good understanding of Windows Server / roles and features would be beneficial.
- Knowledge of mobile device platforms; iOS, Android and MS Surface tablets.
- Self-motivated, well organised.
- Ability to prioritise and focus.
Essential Technical Skills
- Microsoft 365 Administration
- Microsoft 365 Admin Portal experience
- Entra ID (Azure Active Directory)
- IntuneOn-Prem Active Directory
Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of:
Creativity – we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.
Commitment – we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.
Collaboration – we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.
Terms
- Competitive salary
- Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
- 25 days Annual Leave + public holidays
- Buy and sell holidays up to 5 days
- Office Christmas close (3-days)
- A range of benefits which includes private medical insurance, Group life insurance, and income protection insurance.
- Hybrid working
- Further education and training support
- Discretionary performance related bonus
- Confidential Employee Assistance Programme
- 2 days per year for voluntary work
- And lots of flexible benefits to choose from!
The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.
Titan Wealth Holdings London, England Office
101 Wigmore Street, London, United Kingdom, W1U 1QU
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