IT and Office Manager

Kody, a rapidly growing fintech company specialising in online payments and financial services for businesses, is seeking an IT & Office Manager to join our team.

We are looking for a proactive and organised individual to manage our IT systems and ensure the smooth running of our office. This role is essential for maintaining a productive and efficient work environment. You will be responsible for managing our IT infrastructure, overseeing office operations, and contributing to employee satisfaction through various initiatives.

IT Systems Management:

• Manage and configure essential IT systems, including Google Workspace, 1Password, and Slack.
• Oversee user account management, ensuring security protocols are followed.
• Provide basic technical support to employees and troubleshoot IT issues.
• Implement new software solutions to improve workflows and efficiency.
• Ensure adherence to security best practices.
• Research and implement initiatives to improve internal communications and operational efficiency, such as VoIP.

Office Management:

• Manage office equipment, including laptops, phones, and peripherals.
• Assist with general HR duties including contract creation, onboarding, off-boarding and planning events.
• Oversee the ordering and distribution of office supplies.
• Manage relationships with vendors and service providers.
• Ensure the office is well maintained and presentable.
• Open and close the office daily.
• Receive deliveries and manage incoming and outgoing mail.
• Assist with onboarding new employees, including setting up equipment and systems access.
• Manage staff gifting initiatives to enhance employee engagement.
• Contribute to the development and implementation of initiatives to improve office life and employee interaction.

• Proficient in speaking English (and Cantonese is a bonus)
• 1-2 years of experience in IT support, systems management, logistics, or operations roles, preferably in a startup environment.
• Proficiency in managing IT systems like Google Workspace, 1Password and Slack.
• Strong problem-solving skills and keen attention to detail in managing IT systems, office logistics and gifting initiatives.
• Excellent communication skills for effective engagement with internal teams, vendors and service providers.
• Experience with account creation, management and basic troubleshooting for common IT platforms.
• Ability to multitask and thrive in a fast-paced environment with shifting priorities.
• Willingness to learn and grow in both IT systems and logistics domains.
• Proactivity and a willingness to take initiative

• Comprehensive Health Insurance (Dental and Medical)
• Access to £1000 (HKD$10,000) per year for Learning and Development.
• Monthly cost-of-living allowance.
• £200 (HKD$2,000) ‘Get Comfy’ allowance for items to enhance your work area.
• Competitive salary and benefits package.
• Be part of a forward-thinking, innovative fintech team.
• Opportunities for career growth in both customer operations and office management.
• A collaborative, inclusive environment where your contributions are recognised and valued.