Responsible for providing end user technology support, implementing IT projects, and supporting trading applications in the London and European locations.
Position Description
This position is responsible for providing frontline end user technology support and implementing IT projects to the office in London and other European locations. This role will also support IT infrastructure engineering activities coordinated by functions groups in Asia headquarter.
Key Areas of Responsibilities
- Adhere to FCA regulations and CLSA's Code of Conduct at all times.
- Required to comply with company procedures regarding personal account trading, processing client complaints, and gifts and inducement policy, and other relevant global or local policies
- Follow local guidelines on logging, tracking, updating, and escalation support calls as well as managing issue to final resolution.
- Follow local guidelines for morning checks when on morning shift-rotation.
- Provide front-line end-user support on PC/laptops hardware and software including Microsoft productivity suite, in-house applications, and cloud applications.
- Facilitate support for Bloomberg, WIND, and other market data applications
- Assist in trading floor moves, add, and changes
- Provide front-line support to voice, video conferencing and telecoms systems.
- Liaise closely with IT colleagues in other regions to ensure consistency with global policies, standards, and initiatives.
- Implement and/or coordinate IT projects
- Provide support for remote users on VPN
- Ability to work flexible hours and varying shifts, including weekends and out of hours when called upon
- Assist end users with their AI needs
Requirements
- Bachelor’s degree (not necessarily IT related)
- CompTIA A+ (preferred)
- Minimum 3 years of relevant experience supporting trading floors with good experience supporting Bloomberg Terminals and/or other trading applications
- Advanced technical skills supporting Microsoft Office suite of applications, PC/laptops and mobile devices
- Good knowledge of LAN networking and video conferencing software: Zoom, Teams
- Demonstrated familiarity with Desktop operating system, office automation and general infrastructure
- Excellent command of spoken and written English
- Strong customer service focus and interpersonal skills
- Good team player of the working team for UK and European offices
Stay informed on CITIC CLSA Job Opportunities
Not the right fit? You can create a job alert to receive our latest job openings that meet your interest.
Top Skills
Ai Applications
Bloomberg Terminals
Lan Networking
MS Office
Teams
Zoom
CLSA London, England Office
12/F Moor House, 120 London Wall, , London, United Kingdom, EC2Y 5ET
Similar Jobs
Fintech • Payments • Financial Services
The Support Analyst will manage FIX connectivity requests, support trading operations desks, perform FIX testing and certifications, and maintain network relationships, requiring strong FIX technology proficiency and experience in a broker/dealer environment.
Top Skills:
Cameron FixElastic SearchFix EnginesFix ProtocolFix Testing ToolsGrafanaItrsKibanaLogstashOracle SqlSnowUnix
Fintech • Payments • Financial Services
The Head of Development will lead the front office development team to create and manage trading platforms while ensuring high performance and quality standards.
Top Skills:
BambooCoherenceConfluenceCore JavaGigaspacesGitGitlabGradleIgniteJavaJenkinsJIRALinuxMavenMs SqlOraclePostgresRest ApisSQL
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Develop, integrate, test, debug and document aircraft system simulation software. Support software integration, validation, and qualification of flight simulators, deploy tools/processes, and collaborate with global agile teams to meet system requirements.
Top Skills:
AgileCC++Interface Control Documents (Icds)LinuxSpecification Control Documents (Scds)
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
