Investment Middle Office Services (IMOS) - Client Operations - Vice President

Unlock your potential with our Investment Middle Office Services (IMOS) Client Operation role, where precision meets innovation. As a pivotal part of our dynamic team, you will be at the heart of our investment operations, ensuring seamless transaction processing, accurate data management, and exceptional client service. This role offers a unique opportunity to collaborate with industry experts, leverage cutting-edge technology, and drive operational excellence. Join us and be a key player in delivering unparalleled service to our clients, while advancing your career in a fast-paced, growth-oriented environment.

As an Investment Middle Office Services Client Operations - Vice President in the IMOS team, you will be responsible for dealing with all stages of the lifecycle for each product from broker matching, management of the client’s custodial network, lifecycle events including corporate events, ensuring timely settlement of trades and cash, management of claims and overdrafts, client/regulatory reporting and input into the production of our Investment Book of Record delivery (IBOR). The IBOR provides a single, accurate investment portfolio upon which to base investment activities around and is the basis for multiple, dynamic views of positions for front-office functions. Your key responsibility is to provide premier service delivery and ensure the accurate and timely delivery of the IBOR to our end clients. Additionally, you will liaise with our clients, and/or any associated financial organizations as required, to ensure any issues are resolved to the client’s satisfaction.

Job responsibilities

• Is a point of contact within the Global/Regional IBOR and Trade Services teams for a client, or clients, and internal partners to build strong relationships in order to support key interactions and continued premier service delivery
• Participates and leads, where required, in client service reviews and other client meetings
• Takes ownership and/or oversight of the various components of the daily operational activities essential to the construction and delivery of client reporting (IBOR)
• Is a communication source for escalation of issues, service updates, and progress updates for the Client or across internal partners
• Seeks opportunities and takes ownership of initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client 
• Maintains robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles
• Takes ownership and/or active participation of key projects or tasks to ensure the continued IMOS global strategy is maintained as required
• Builds solid and interactive internal relationships with our global operations partners, client service and other products, including Front Office, Performance & Risk, and Compliance teams
• Works with management to achieve 100% timeliness and accuracy and seamless integration in a ‘follow the sun’ model
• Takes ownership and has oversight, where necessary, of Reconciliations and transaction lifecycle management

Required qualifications, capabilities, and skills

• Demonstrated leadership experience across process, risk and control within Investment Operations, including managing change
• Excellent client facing skills & communication style, comfortable dealing with key clients 
• Proven ability to lead teams across multiple locations 
• Extensive understanding of OTC instruments / Exchange Traded Derivatives / Fixed Income Securities / Equity products and other financial instruments
• Attested track record of successfully working to deadlines, with accountability and responsibility for independent workload
• Experience of Investment Operations (Trades, Cash and Reconciliations)
• Experience of Reconciliations and transaction lifecycle management
• Excellent problem solving skills to identify, understand and address operational and technical issues 
• Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives 

Preferred qualifications, capabilities, and skills

• Ability to communicate effectively across multiple levels of the organization
• Ability to work cross functionally with technology, service, product and other operations teams to manage the entire IBOR service delivery
• Ability to be flexible, follow and meet tight deadlines, organize and prioritize work and meet the clients expectations 
• Self-starter with ability to learn quickly

 

About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
About the TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.