International Senior Training Specialist - Insurance

At AIG, we believe that a world-class learning and development function is central to our ambition of becoming the world's leading insurance provider. You will be joining a team of talented, motivated professionals who are committed to building something exceptional — and you will play a pivotal role in shaping that future.

If you are ready to bring your expertise in training, facilitation, and curriculum development to a global insurer that values innovation and continuous improvement, we would love to hear from you.

This is an exciting opportunity to join AIG's Global Claims Training team in a role that sits at the heart of our learning and development function. You will partner closely with our Claims leadership teams across the UK to design, develop, and deliver high-quality training that drives measurable performance improvement.

Based flexibly across one of our UK locations, you will take a lead in shaping our learning programmes, expanding our online Claims University platform, and facilitating classroom-based and virtual training sessions. Collaborating with key stakeholders and subject matter experts, you will help build and maintain the long-term learning strategies that support AIG's Claims goals.

This is a direct role that calls for someone with a genuine passion for individual and  team development, and facilitating meaningful change in a complex, demanding environment.

•       Influence and inspire experienced Claims professionals across geographies, acting as a trusted go-to partner for learning and development.

•       Build strong relationships with Claims leadership, Quality Assurance teams, and subject matter experts to co-create and deliver impactful content.

•       Champion a culture of continuous improvement and take ownership of outcomes across multiple workstreams.

•       Design, develop, and evaluate a full suite of learning solutions spanning classroom facilitation, virtual delivery, and e-learning.

•       Apply instructional design best practice to ensure training content produces meaningful changes in behaviour, attitude, knowledge, and skills.

•       Develop and maintain training materials, job aids, facilitator guides, presentations, and e-learning modules for use across Claims University and wider business.

•       Use strategic thinking to analyse target audiences, job tasks, learner environments, and existing content to identify appropriate instructional strategies.

•       Facilitate engaging, high-quality training sessions for experienced Claims professionals, both face-to-face and virtually.

•       Deliver improvement initiatives to audiences across multiple UK geographies with confidence and credibility.

•       Coordinate Training events for the EMEA region including scheduling and logistics.

•       Manage training projects from scoping through to evaluation, ensuring delivery on time, within budget, and to scope.

•       Define and collect success metrics to evaluate programme effectiveness; identify areas for improvement and present recommendations to stakeholders.

•       Co-ordinate live training logistics and oversee content updates to ensure materials remain current and commercially relevant.

•       Significant experience within the insurance industry, with an understanding of the technical skills required for excellence in Claims Handling  Experience may be: Personal Lines, Commercial Lines, Casualty, Property, Specialty, or Financial Lines.

•       Experience across two or more of the following disciplines: Leadership, Team Development, Training Delivery, Classroom Facilitation, or Curriculum Development.

•       Demonstrable experience in project management with the ability to manage multiple priorities and take ownership of outcomes.

•       Excellent written and verbal communication skills, with the ability to engage and influence at all levels.

•       Comfortable working within both virtual team environments and in-person, location-based settings.

·       BONUS: Experience creating content using Adobe Creative Cloud Articulate Rise and Storyline 360, Camtasia and other eLearning resources

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].