About the Business
Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.
Quilter plc oversees £116.2 billion in customer investments (as at end September 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions and discretionary fund management.
The business is comprised of two segments: Affluent and High Net Worth.
Affluent encompasses the financial planning businesses, Quilter Financial Planning, the Quilter investment platform and Quilter Investors, the Multi-asset investment solutions business.
High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Private Client Advisers.
Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!
About the Role
Level: 5
Location: Southampton
Department : HR
Contract: Permanent
Our foundations are rooted in our extraordinary expertise which is trusted by hundreds of thousands of customers, but we have ambitions to stay one step ahead and make a greater difference to the people we serve, including our colleagues.
Our culture has been evolving to empower Quilter’s people to deliver even bigger results for our customers and our organisation. This is a fantastic opportunity to lead on Quilter’s internal communications strategy and initiatives, to support our culture of ambition, accountability and learning and connect people to our refreshed purpose and values. You’ll work in complete alignment with our talent, culture and employee experience teams, and alongside our brilliant HR business partnering community, to deliver exceptional and creative employee communications that deliver on our people strategy and support the evolution of our organisation.
Above all, you’ll belong to a passionate group of people with big ambitions to make the biggest impact on the engagement and performance of our people as possible.
Support Quilter to achieve its strategic ambitions by engaging and inspiring colleagues through effective communications. As the Internal Communications Lead at Quilter, you will play a pivotal role in shaping and delivering our internal communications strategy.
Strategic communications planning, delivery and outcomes
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Drive a programme of communication and engagement to create understanding of and connection to Quilter’s purpose, vision, strategy, priorities and performance - being considerate of the needs of the various communities at Quilter.
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Design communications initiatives to support Quilter’s culture evolution, focused on areas of ambition, accountability and learning; and in support of Quilter’s people strategy including a focus on talent development and DEI.
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Through exceptional stakeholder management, ensure communications meet the needs of each area of the business and that our ExCo are supported with their leadership engagement ambitions.
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Support Quilter’s change agenda through considered communications approaches, helping colleagues to understand and thrive through change.
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Shape Quilter’s key engagement touchpoints, such as the all-colleague conferences, to be highly engaging and stand out communication points in the corporate calendar.
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Evolve and improve our internal communications channels, mechanisms and outcomes, working closely with the employee experience lead.
Stakeholder and Relationship management
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Develop strong relationships with key stakeholders including the Executive Committee, key colleagues within the business, HR, Marketing and others.
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Collaborate with leadership, HR, and other key stakeholders to ensure alignment, buy-in, value, and seamless execution of communications initiatives.
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Manage strategic partnerships with third-party organisations and leverage your own network to enhance our communications efforts.
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Communicate Effectively: Serve as the primary advisor for internal communications and engagement.
Management and measurement
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Establish metrics and measurement frameworks to assess the progress and impact of the communications strategy on key commercial metrics and refine strategies to ensure continued success, including leveraging the results of our regular employee engagement survey.
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Mitigate Risks: Proactively identify potential risks and implement strategies to address them.
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Balance Priorities: Manage multiple projects efficiently, and across the internal communications team, ensuring smooth execution and adequate support for all parts of Quilter.
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Stay up to date with industry best practices and trends related to communications and engagement, bringing new perspectives into our function.
About You
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You may come from a pure internal comms background, or may have experience in PR, marketing, employee engagement and other relevant fields. But being a brilliant leader with energy, enthusiasm and a deep desire to make a positive different to our people and organisation is paramount.
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Proven experience in designing business-focused communications strategies with measurable outcomes.
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Exceptional creative and writing skills to drive the highest standards of communications and engagement through our organisation and ensuring these standards are upheld through our internal communications and employee experience ecosystem.
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Internal communications experience operating at a senior stakeholder (C-suite) level.
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Strategic thinker with a creative mindset to deliver innovative communications initiatives aligned with commercial objectives and the broader people strategy, that drive business results.
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Experience of planning, creating and delivering internal communication plans in support of employee engagement, strategic programmes and change agendas.
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Excellent senior stakeholder management and presentation skills, with the ability to effectively connect with, negotiate and influence stakeholders at all levels.
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Proven ability to inspire, motivate, lead and develop a team of communications professionals to achieve outstanding results.
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Credibility, professionalism and strong personal integrity.
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Strong project management skills and ability to manage multiple initiatives simultaneously.
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Strong understanding of diversity, equity, and inclusion principles to achieve maximum engagement and impact.
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Analytical skills to measure and evaluate the impact of communications efforts.
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Ability to pick up the financial services industry quickly and understand the economic dynamics of the wealth sector, and develop an excellent understanding of the business, to operate at pace and enable proactive and highly relevant internal communications delivery.
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A standout team player willing to get stuck in and work together to make a meaningful impact on the organisation.
#LI-VS1 #Quilter
Inclusion & Diversity
We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.
Values
Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.
Core Benefits
Holiday: 182 hours (26 days)
Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
Life Assurance: 4x your salary.
Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
Healthcare Cash Plan: Jersey employees only
In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.
Quilter London, England Office
Senator House, 85 Queen Victoria Street, , England , London, United Kingdom, EC4V 4AB
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