Data Operations Lead

Data powers every decision. Your expertise will ensure the systems behind those decisions remain reliable, scalable, and ready for what's next.

At ERM, we're investing in modern data platforms, analytics, and business intelligence capabilities that enable teams across the globe to operate more effectively. As an experienced Database & Business Intelligence Engineer, you'll play a critical role in maintaining and evolving the data infrastructure that supports our finance systems, reporting environment, and enterprise applications.

This is an opportunity to join a highly collaborative team where your technical expertise will directly influence system reliability, data accessibility, and business performance. You'll be trusted to lead complex database initiatives, optimize critical systems, and help shape the future of our Microsoft data ecosystem, including SQL Server, Power BI, and Microsoft Fabric.

If you're motivated by solving complex technical challenges, improving business-critical platforms, and transforming data into meaningful insights, we'd love to hear from you.

In this role, you will:

• Ensure the availability, performance, and stability of ERM's core SQL database environment and business intelligence platforms.
• Support and optimize critical business systems, including ERM's finance platform and enterprise-wide reporting solutions.
• Enable data-driven decision-making by maintaining trusted, accessible, and high-performing data assets.
• Drive improvements in database architecture, data integration, analytics capabilities, and reporting solutions.
• Partner with teams across IT and the wider business to deliver innovative, scalable technology solutions.
• Contribute to the evolution of ERM's modern data platform strategy, leveraging Microsoft Fabric, Power BI, and advanced analytics technologies.

• 5+ years of experience as a Database Administrator, Data Engineer, BI Engineer, or similar role.
• Advanced expertise in Microsoft SQL Server and related technologies.
• Strong proficiency in SQL, stored procedures, functions, views, query optimization, and database performance tuning.
• Experience with database design, schema development, logical and physical data modelling.
• Strong understanding of query languages and analytics technologies, including SQL, MDX, DAX, Power Query (M), and PostgreSQL.
• Experience building, maintaining, and optimizing ETL/ELT processes using SSIS, Azure Data Factory, Microsoft Fabric, or equivalent tools.
• Hands-on experience developing and supporting Power BI solutions, including Power BI Desktop and Power BI Service.
• Experience creating and maintaining analytics data pipelines that support reporting, insights, and operational decision-making.
• Knowledge of Microsoft Fabric architecture, including OneLake, Lakehouses, Warehouses, Pipelines, and Notebooks.
• Understanding of business intelligence best practices, including dimensional modelling, data warehousing, and data governance.
• Experience supporting mission-critical systems with a strong focus on uptime, stability, and service excellence.
• Working knowledge of Windows Server environments and networking fundamentals.
• Experience operating within regional or global organizations.
• Bachelor's degree in a relevant field or equivalent combination of education and experience.

• Experience supporting enterprise finance systems or ERP platforms.
• Experience working with SSRS, Report Builder, and other reporting technologies.
• Knowledge of cloud-based data architectures and modern analytics platforms.
• Experience supporting bespoke business applications with complex database dependencies.
• Exposure to service management or ITIL-aligned support environments.
• Experience mentoring colleagues and contributing to technical capability development within a team.
• Certifications in Microsoft SQL Server, Power BI, Fabric, Azure Data, or related technologies.

• Act as the subject matter expert for SQL Server databases, business intelligence platforms, and supporting back-end systems.
• Maintain maximum uptime, performance, reliability, and security across enterprise database environments.
• Monitor, troubleshoot, and resolve database-related incidents, performance issues, and service disruptions.
• Participate in on-call and occasional out-of-hours support to maintain business-critical services.

• Ensure the smooth operation and optimal performance of ERM's finance systems and other SQL-dependent applications.
• Partner with software vendors and internal stakeholders to identify, troubleshoot, and resolve system issues.
• Develop enhancements that improve performance, scalability, and user experience.
• Support integration and data flows across multiple systems and platforms.

• Design, develop, and maintain robust data models, data warehouses, and analytical solutions.
• Build and optimize data pipelines that transform data into actionable business insights.
• Ensure datasets from multiple sources remain accurate, centralized, governed, and accessible.
• Develop and maintain Power BI reports, dashboards, and reporting solutions that support strategic and operational decision-making.

• Support and enhance ERM's Microsoft Fabric environment, including analytics engineering, data orchestration, and reporting capabilities.
• Contribute to the development of scalable modern data architecture and best practices.
• Identify opportunities to improve data processing efficiency, reporting performance, and platform scalability.

• Partner closely with IT teams, business stakeholders, vendors, and technology leaders to deliver solutions that support organizational objectives.
• Help translate business requirements into technical solutions that deliver measurable value.
• Foster collaborative working relationships across teams and functions.

• Act as a trusted technical expert and escalation point for complex database and analytics challenges.
• Maintain accurate documentation, support records, and technical standards.
• Contribute to continuous improvement initiatives that enhance team capability, service quality, and operational effectiveness.
• Research emerging technologies and recommend improvements that strengthen ERM's data and analytics capabilities.

Join ERM and help build the data foundation that powers smarter decisions, stronger business performance, and the future of sustainable business consulting worldwide.