Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Role Purpose
Build long-lasting relationships with prospective and existing clients, delivering professional advice on insurance products and solutions that enable clients to select the products and services that best meet their needs.
Key Accountabilities
- To be the first point of contact, either in person, on the phone or via email.
- Manage your time effectively during your day-to-day activities, to maximise your availability for our clients, both inbound and outbound calls.
- Identify and pursue new business opportunities to achieve sales targets and expand our client base.
- Provide exceptional client service ensuring that every interaction leaves our clients with a clear and informed understanding of their insurance needs.
- Ensuring that all advice you provide meets the specific needs of each client and is given in a clear and easy-to-understand way so they can make informed financial decisions.
- Maintain a level of activity to ensure you’re achieving your targets and objectives.
- Administer insurance products, ensuring that all administration associated with sales and servicing is completed in a timely and accurate manner.
- Managing the timely renewal of existing policies, keeping within the established renewal process
- Support with mid-term adjustments to existing policies
- Administering claims as swiftly and thoroughly as possible whilst keeping both the client and the insurer informed at all stages.
- Adhering to established compliance standards and frameworks
- Maintaining a minimum of 15 hours Continuous Professional Development (CPD) every 12 months to ensure that your product knowledge is always current and up to date.
- Act as an ambassador for Howden and your local branch in the community.
- Actively look for opportunities during each interaction to make our clients aware of other products which may meet their needs and support with any referrals to another business area.
- Continuous improvement
Skills & Experience
Essential
- Clear and effective communication – Ability to explain complex insurance products in a simple and understandable way.
- Strong customer service skills – Building trust and long-term relationships with clients.
- Comfortable with client interactions – Confident dealing with people both in person and over the phone.
- Sales and problem-solving ability – A solution-driven approach to meeting client needs.
- Time management – Ability to prioritise tasks and handle multiple clients effectively.
- Excellent telephone manner – Confidence in professional conversations.
Desirable
- Customer service experience – Previous role in customer-facing environments.
- Additional communication skills – Ability to handle challenging conversations with professionalism.
- Strategic thinking – Developing sales approaches tailored to client needs.
- Industry knowledge – Familiarity with insurance products and regulatory standards.
- Tech-savvy – Comfortable using digital tools to manage client relationships such as a CRM system or similar
Rewards:
We believe that great work and dedication should be rewarded, that’s why we offer:
- 22 days holiday, increasing to 27 days through service (plus bank holidays)
- Access to a Healthcare Cashplan, which gives you access to 17 different benefits, all paid for by us
- Excellent training and development schemes with accelerated career progression
- Company funded CII professional qualification
- Enhanced maternity & paternity policies
- Cycle to work loan scheme available to all employees
- Discount on gym membership across the UK – national and local gyms included
- Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.
- Access to hundreds of highstreet retailer discounts through our reward and recognition platform
- Employee Assistance Programme (EAP) to support employees outside of work
- The above details just a handful of the benefits available to our employees, more information will be made available through the recruitment process
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
