Let’s be unstoppable together!
Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behaviour. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.
What will you be doing?
You will be a member of the Category Growth team, working on a portfolio of clients. The Insight Manager is a critical member of the team, leading our partnership on a day to day basis and as a result the ideal candidate would need to have a degree of autonomy and problem-solving capabilities. This role requires an insight led approach using the Circana solutions to create advantage and growth opportunities for our client. The candidate should have a track record of using innovative and inspiring insight to grow our client’s business, paired with superb organizational and interpersonal engagement skills to deliver an all-round excellent service to the client. The role is not a delivery management, or passive account stewardship role. The focus is revenue ownership, strategic growth, and long-term account expansion.
Job Responsibilities
- Coordinates, executes, analyses, and presents findings from a variety of insight projects commissioned by the client, positioning in an influential manner with recommendations, actions and quantified new opportunities.
- To act as a business consultant driving engagement and penetration of Circana, and our solutions, across all client functions through the execution of effective engagement strategies.
- Develop and leverage strong, collaborative relationships with external and internal stakeholders and work closely with other Circana functions to deliver an all-round positive client experience.
- First point of contact for clients on day-to-day issues and champion the clients need within the wider Circana organisation.
- Responsible for updating all business performance metrics and accurate financial reporting.
- Development and deployment of our technology capabilities, bringing the best Circana has to offer to our client’s fingertips to drive efficiencies and enhance business reporting
- Monthly travel to client offices and less frequent on-site days at the Circana main office (Bracknell).
Requirements
- Experience in the application of market measurement data including shopper. Ability to articulate complex technical knowledge of solutions in a simple impactful manner.
- Effective team player and proven ability to work remotely as well as onsite with clients across virtual and diverse teams.
- Leverages mutually beneficial relationships and networks strongly both internally and externally. Strong project and workload management and proactive management of stakeholder expectations.
- Ability to proactively manage a client relationship and drive improvements in client satisfaction. Able to engage in a consultative manner with clients at all levels when helping solve/manage content deliverables and critical business challenges.
- Demonstrated effective communication and interpersonal skills as demonstrated by the ability to use appropriate method to communicate with clients, professional presence, ability to understand and respond to another’s point of view.
- Previous experience in cross selling Circana solutions.
- Strong commercial acumen: appreciation of contractual obligations, financial reporting, corporate policies and input into business planning.
Circana Behaviours
As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:
- Stay Curious: Being hungry to learn and grow, always asking the big questions
- Seek Clarity: Embracing complexity to create clarity and inspire action
- Own the Outcome: Being accountable for decisions and taking ownership of our choices
- Center on the Client: Relentlessly adding value for our customers
- Be a Challenger: Never complacent, always striving for continuous improvement
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
- Commit to each other: Contributing to making Circana a great place to work for everyone
Location
This role will have the requirement to travel to the client’s offices; Rainham, Chalfont, Uxbridge, and Circana’s Head Office in Bracknell (roughly once per month).
#LI-KM1
