Manage and grow assigned customer accounts for Vertiv’s services business. Build customer relationships, respond to enquiries, develop proposals and quotations, identify upsell and cross-sell opportunities, maintain CRM records, secure orders, and coordinate with internal teams to resolve customer and technical-commercial queries. The role requires strong communication, organization, proactive selling, and willingness to learn Vertiv’s products, services, and sales processes.
Vertiv is committed to supporting the growing demands of the digital world while advancing the sustainability of our operations and the solutions we provide to customers. As a global provider of critical digital infrastructure, we combine innovation, technical expertise and responsible business practices to help create a more sustainable and resilient digital future.
The Role
We are looking for an Inside Sales professional to manage and develop a portfolio of customer accounts, building strong relationships and identifying opportunities to grow Vertiv's Services business.
This is a commercially focused role where you will engage directly with customers, respond to enquiries, develop service proposals and identify opportunities to expand the solutions and services we provide.
You will work closely with customers and internal teams throughout the sales process, from identifying an opportunity and developing a proposal through to securing the order.
The position offers the opportunity to build strong knowledge of Vertiv's service portfolio and wider business, providing excellent exposure and opportunities for future career development.
Key Responsibilities
- Manage and develop assigned customer accounts, working towards agreed revenue targets.
- Build strong customer relationships and identify opportunities to grow service revenue.
- Respond to inbound customer enquiries and proactively engage customers to identify new opportunities.
- Prepare and follow up on service proposals, quotations and sales opportunities.
- Identify opportunities to upsell and cross-sell relevant Vertiv services and solutions.
- Create, manage and accurately maintain opportunities and quotations within the CRM system.
- Keep customer and opportunity information up to date, including wins, losses and cancellations.
- Secure customer orders and ensure information is accurately processed for invoicing.
- Act as an advocate for the customer, working with internal teams to resolve queries and provide the right technical or commercial support.
- Develop a strong understanding of Vertiv's products and service offerings through formal training and on-the-job experience.
- Support additional commercial activities as required.
What We're Looking For
- Previous experience in inside sales, sales, account management, customer service or another commercially focused role.
- Experience or knowledge of thermal management, power, mechanical and electrical services (MES), critical infrastructure or a related technical environment would be advantageous.
- Strong written and verbal communication skills.
- A confident and proactive approach to engaging with customers.
- Good organisational skills with the ability to manage multiple customers and opportunities.
- Ability and willingness to learn Vertiv's products, services, systems and sales processes.
- Comfortable working with CRM and other sales systems.
What the Role Offers
This is an opportunity to join a global organisation operating at the heart of critical digital infrastructure. The role offers exposure across Vertiv's services business, direct interaction with customers and the opportunity to develop both commercial and technical knowledge.
The position includes a competitive incentive structure and provides a strong platform for further career development within Vertiv.
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Vertiv London, England Office
Fraser Road, , England, London, United Kingdom
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