Infrastructure Specialist

Tokio Marine Kiln (TMK) are recruiting for a permanent Infrastructure Specialist to join our IT team reporting to the Infrastructure Operations Manager.

This is a key role where you’ll support, maintain and enhance our core infrastructure, ensuring systems are reliable, secure and operating at optimal performance.

Working across both project and BAU activity, you will play a critical part in delivering infrastructure improvements, resolving complex technical issues, and supporting business-critical systems. You’ll also act as a technical lead on key initiatives and contribute to the continual improvement of our IT environment.

Key responsibilities include:

• Provide 3rd line support, resolving infrastructure incidents within agreed SLAs
• Design, implement and support new infrastructure services and enhancements
• Manage and maintain servers, backups, monitoring tools and security patching
• Support and participate in disaster recovery planning and execution
• Act as technical lead on infrastructure changes and projects
• Proactively identify and implement service improvements
• Ensure high availability of systems with minimal disruption
• Collaborate with internal teams and external partners on IT initiatives
• Participate in an on-call rota and provide out-of-hours support where required
• Share knowledge and contribute to documentation and best practice across teams

About You

• Strong experience with Microsoft technologies (Windows Server, Active Directory, Microsoft 365)
• Experience with VMware and virtualised environments

• Working knowledge of Linux-based server operating systems
• Knowledge of cloud platforms such as AWS and/or Azure
• Experience supporting complex infrastructure environments (compute, storage, networking)
• Exposure to DevOps tools (e.g. Terraform, Ansible) and scripting languages (PowerShell, Python)
• Experience with backup and recovery tools (e.g. CommVault)

• Strong troubleshooting and problem-solving skills
• Excellent communication and stakeholder management skills
• Strong organisational skills and attention to detail

What We’re Looking For

• Someone who takes ownership and works collaboratively across teams
• A proactive problem-solver who can identify and address issues early

Why Join Us?

This is an exciting opportunity to join a collaborative IT team in a business that values innovation and continuous improvement. You’ll play a key role in maintaining and enhancing critical systems, while developing your technical skills and career within a supportive environment.

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.

As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.

To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to [email protected] in confidence, to discuss any specific assistance or requirements that you have.

If you encounter difficulties submitting your application, please email [email protected].

If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply. You can also share this vacancy with your network using a number of social media platforms.