Infrastructure Specialist (Voice Services)

End Date

Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

JOB TITLE: Infrastructure Specialist (Voice Services)

SALARY: £48,987 - £54,430

LOCATION(S): Edinburgh, Leeds & Manchester

HOURS: Full Time - 35 Hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

Why Lloyds Banking Group

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you’ll need

• Enterprise Voice Platform Expertise Hands‑on experience supporting a 24/7 large‑scale enterprise , with exposure to voice technologies such as Avaya, RingCentral, Verint, and Genesys.

• Service Stability, Controls & Engineering Support ability to support engineering activities by identifying risks, following established controls, and balancing service stability with ongoing transformation.

• Observability & Management Tooling Strong experience with management and observability tools, including Voice Quality & SIP Performance (VQSP), Virsae. Avaya System Manager, ThousandEyes, Jira, Confluence, ServiceNow, Power BI

• Automation & Infrastructure as Code working knowledge of automation and IaC, with practical experience using Python, Jenkins, Harness, Ansible, Terraform, and Docker.

• Communication & Collaboration strong communication and collaboration skills, enabling effective engagement across technical and business teams.

• Production Health & Technical Debt Management ability to maintain and improve production health by raising and tracking technical debt items and supporting improvements aligned to future architecture.

• Proactive Technical Problem‑Solving a proactive approach to resolving technical issues, evaluating new patterns and tools, and validating solutions for wider enterprise adoption.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
 

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares.

• Benefits you can adapt to your lifestyle, such as discounted shopping.

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.