Infrastructure Engineer

Infrastructure Engineer

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.

We’re looking for a proactive and skilled Infrastructure Engineer to help support and evolve our cloud platform that powers mission-critical services for some of the world’s most important organisations. If you’re passionate about infrastructure automation, continuous improvement, and working in a fast-paced environment, we’d love to hear from you.

What we are looking for…

We’re seeking a motivated mid-level infrastructure professional with at least 2 years of experience in a platform engineering, DevOps, or infrastructure operations role. You’ll contribute to the design, delivery, and maintenance of our globally distributed cloud infrastructure, working with a wide range of technologies to ensure resilience, scalability and performance.

Location…

This role is based at our head office in Bracknell, Berkshire.

Key responsibilities of the role…

Infrastructure Implementation & Support:

• Design and implement scalable, resilient infrastructure solutions with zero-downtime deployment practices
• Provide hands-on support for operational issues and contribute to platform reliability

Continuous Improvement & Automation:

• Automate workflows and processes to reduce manual intervention and enhance operational efficiency
• Contribute to infrastructure-as-code and DevOps pipelines

Monitoring, Observability & Security:

• Develop proactive monitoring strategies and contribute to security best practices
• Participate in incident response, threat simulation and operational runbooks

Troubleshooting & Collaboration:

• Provide 3rd line support and collaborate with 1st and 2nd line teams to resolve technical issues
• Work cross-functionally with developers to support seamless deployments

High Availability & Flexibility:

• Design and implement systems with high availability and disaster recovery in mind
• Support a global, always-on environment with flexibility to respond to evolving business needs

About you…

• Bachelor’s degree in Computer Science, a STEM field, or equivalent experience
• Minimum of 2 years’ experience in a relevant infrastructure or DevOps role
• Familiarity with a range of operating systems, cloud technologies and hardware
• Strong scripting and automation skills (e.g. PowerShell, Python)
• Good understanding of containerisation and orchestration (e.g. Docker, Kubernetes)
• Excellent troubleshooting and problem-solving skills
• Strong written and verbal communication
• High attention to detail and ability to work under pressure
• Understanding of security principles and monitoring practices is desirable

About the Company…

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.

Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.