Jobs at Content Guru

Designs and operates scalable, resilient infrastructure for high-availability cloud contact center services. Responsibilities include infrastructure automation, infrastructure-as-code, monitoring, logging, alerting, security practices, incident playbooks, third-line support, zero-downtime deployments, troubleshooting, research, and proof-of-concept projects. The role collaborates with development and support teams and includes scheduled overnight and weekend rotations.

Lead automated test development, maintain manual and automated test suites, investigate defects, coordinate testing, improve QA processes, and mentor QA Engineers. Collaborate with Applications, Change Engineering, and Product teams to support releases, track testing metrics, and increase software quality and automation coverage.

Lead a small QA engineering team responsible for manual and automated software testing, test planning, regression testing, defect tracking, and release quality. Review requirements, create test cases, develop automation scripts, monitor QA metrics, investigate defects, and drive corrective actions. Coach team members, improve testing processes, maintain QA documentation, and collaborate with developers and product managers to deliver reliable software.

Manage and maintain the development platform supporting product build, testing, and release across globally distributed cloud environments. Responsibilities include CI/CD pipeline management, infrastructure as code, containerization and orchestration, automation, monitoring, observability, security, incident response, troubleshooting, high availability, and disaster recovery. Collaborate with development teams to resolve technical issues and support reliable deployments.

Own strategic customer relationships for Content Guru’s cloud CX and contact centre solutions. The role advises customers, delivers workshops and consultancy, improves adoption and satisfaction, resolves escalations, supports retention and upsell, and captures customer insights. It requires strong SaaS, CCaaS, CX transformation, stakeholder management, and cloud implementation experience, with regular customer-site travel, weekly office attendance, and some overseas travel.

Lead FP&A activities across the Group including budgeting, forecasting, management reporting, financial modelling and commercial analysis. Produce executive and board-level reporting, maintain Excel models and Power BI dashboards, drive reporting automation and improvements, partner with commercial teams, and provide leadership and coaching across the FP&A function.

Lead product ownership as Product Owner in Agile teams: prioritize and refine backlogs, drive roadmap and commercial decisions, coordinate cross-functional stakeholders, ensure delivery, and engage customers through webinars, roadmap sessions and user forums.

The Quality & Compliance Executive oversees compliance activities, coordinates audits, maintains ISO certifications, and supports continuous improvement initiatives across departments.

Manage and deliver multiple cloud communications projects from initiation to completion, ensuring time, cost and quality targets. Act as single client contact, support presales and financial forecasting, implement project controls, manage virtual teams, and propose process improvements to maintain high customer satisfaction.

The Marketing Executive (Video) is responsible for producing engaging video content, handling filming, editing, and distribution, while collaborating with the marketing team.

Develop, test, deploy and maintain applications and services across the full software development lifecycle. Write clean code (C#, TypeScript/JavaScript), contribute to design, perform testing and code reviews, support releases, troubleshoot issues, and collaborate within an agile team to meet customer requirements and improve platform capability.

Lead a team of software engineers, oversee software delivery, ensure high technical quality, and support team development in a collaborative environment.

Senior BDM responsible for identifying, qualifying, and closing complex, high-value SaaS and CX/CCaaS deals. Manage account planning, pipeline, forecasting, bids/tenders, stakeholder relationships, proposals, and CRM. Lead cross-functional bid teams, mentor junior sales colleagues, and travel to customer sites to deliver solutions and ensure customer satisfaction.

Drive full sales cycle for Content Guru's CX and CCaaS solutions in the UK: prospect, qualify, bid, close deals, maintain account plans, forecast accurately, and coordinate internal teams to ensure customer satisfaction and revenue targets are met.

Lead and execute a global sales strategy for a cloud CX/CCaaS provider, manage international sales teams, drive revenue targets, oversee pipeline, bids and forecasting, build strategic customer and partner relationships, represent the company at industry events, and develop sales talent and processes to improve performance.

Lead public sector business development across health, central government, local authorities, and related markets in Northern England. Own the full sales cycle, develop strategic account plans, build senior stakeholder relationships, manage RFPs and government framework bids, deliver demonstrations, forecast pipeline activity, and exceed revenue targets. The role requires expertise in public procurement, consultative selling, negotiation, CRM management, and complex SaaS, cloud, or IT services sales.