Information Services Officer

Information Services Officer

London

Role Overview

Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.  

Our people are our success, and we work as one team.  

We are recruiting an Information Services Officer to provide a legal research enquiries service and regular database training to our key stakeholders. Research elements include specialist legal research, occasional business research, and the monitoring of future legal developments to help our business stand out, grow profitably and win and retain clients.  

The role involves the promotion of legal and business information resources available across the firm, via training sessions, intranet updates, attendance of team meetings and other relevant means. It also supports the fee earners with current awareness provision

This role will be based out of our Central London office. Our standard working hours are 9.30am-5.30pm, and we operate a 3 days in the office, 2 days from home working model, however as an inclusive employer, we are willing to consider any flexible working requests.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience:  

• Information services experience, including enquiries, preferably in a Legal or professional services environment
• Experience of delivering training on online information products and research services
• Ability to deliver presentations and training to groups of people, including senior members of the firm
• Expert usage of a range of legal databases, from key firmwide resources to smaller niche products, business databases and press resources.
• Able to evidence a commitment to delivering high-quality customer services in a fast changing and demanding environment
• Proven attention to detail and ability to handle a demanding workload

What happens next?  

Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.  

We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.  

Our strength lies in our differences.

We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.  

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