Implementation Specialist
As an Implementation Specialist, you will play a key role in delivering successful client implementation & onboarding of a E/CTRM solution. You will be responsible for configuring our SaaS platform to meet client requirements, performing light scripting and data-related tasks, and acting as a bridge between business users and technical teams. This role requires strong analytical skills, excellent communication, and a client-focused mindset.
Key Responsibilities
· Implementation & Configuration
o Configure the E/CTRM platform according to client requirements and project scope.
o Carry out system setup, user management, and workflow configuration.
o Write and maintain SQL queries and scripts for data validation, transformation, and reporting.
o Provide training of how to use the system to customers as part of onboarding.
o Support in translating business needs into technical configurations and solution designs.
o Identify gaps and propose effective workarounds or enhancements.
· Client & Stakeholder Engagement
o Act as a trusted advisor to clients throughout the implementation lifecycle.
o Run workshops, training sessions, and walkthroughs with client teams.
o Collaborate with internal product, support, and engineering teams to resolve issues.
· Project Delivery Support
o Manage and track tickets, ensuring timely resolution of issues during implementation.
o Contribute to testing (UAT, functional, and integration testing).
o Support post go-live activities including hypercare and handover to support teams.
Requirements
· 5+ years experience in implementing SaaS solutions or enterprise applications, with a strong preference for expertise in E/CTRM implementations - either as a Business Analyst or a hands-on implementation role.
· 3+ years of experience in energy consulting.
· Understanding of energy markets, particularly power and carbon trading.
· Familiarity with trading processes and trade lifecycle management: trade capture, confirmation, scheduling, risk management, settlement.
· Strong SQL skills (must have) for data queries, validation, and reporting.
· Understanding of system integration patterns (APIs, messaging, ETL) for market data feeds, exchanges, and downstream systems.
· Experience working directly with clients, including running workshops or training.
· Problem-solving mindset to design workarounds when system functionality doesn’t fully meet requirements.
· Strong communication and interpersonal skills for working with clients and cross-functional teams.
· Strong initiative, results driven and ability to work with little direction
· Comfortable with an unstructured and rapidly evolving environment
· Ability to prioritize and make effective decisions under pressure
· Ability to manage multiple priorities in a fast-paced SaaS environment.
Nice to have:
· Basic to intermediate programming language skills, ideally Javascript, Python.
· Understanding of complex structured power products, including PPAs.
