Job Description
Immigration Consultant
Contract: Full-time, permanent
Team: Germany Inbound
Office Location: Sheffield (UK), Warsaw (Poland)
The role:
Immigration Consultants are responsible for the day-to-day handling of immigration cases for corporate and private clients under the supervision of the Client Delivery Team and Legal Advisory. They manage assigned cases end to end, act as a primary point of contact for assignees and business contacts, and ensure cases are progressed accurately, efficiently, and in line with agreed client protocols and service standards.
What your day will look like:
- Manage immigration cases from initiation through to completion, ensuring deadlines and service standards are met.
- Act as the primary point of contact for assignees and business stakeholders, providing updates and guidance throughout the case lifecycle.
- Collect, review and prepare immigration documentation and coordinate application submissions.
- Maintain accurate case records and ensure compliance with client protocols, legal guidance and internal quality standards.
- Monitor case progress, identify potential issues and escalate complex matters as appropriate.
- Collaborate with colleagues across the business to deliver a seamless client experience and support team priorities.
- Build strong client relationships through consistent, high-quality service delivery.
- Contribute to process improvement initiatives that enhance efficiency, client experience and service delivery.
The team:
The Client Delivery Team is responsible for the end-to-end delivery, coordination, and operational management of immigration services for Fragomen’s clients The team ensures that client work is executed efficiently, consistently, and in line with agreed service standards, translating legal guidance into structured, high-quality delivery. Client Delivery owns case management, escalation management, workflow oversight, people leadership, client relationships, and commercial performance, and acts as the primary interface between clients, delivery teams, and internal stakeholders.
By combining strong operational discipline with a client-centric mindset, the Client Delivery Team enables scalable, reliable service delivery while ensuring that legal expertise is applied effectively and appropriately through close partnership with Legal Advisory.
The Germany Inbound team is a global group of approximately 45 immigration professionals and attorneys. The team is recognised for delivering exceptional client service to multinational clients supporting a broad range of German inbound immigration and advisory matters. With colleagues based across Germany, the UK, and Singapore, the team operates in a highly collaborative, cross-border model.
What we are looking for:
Essential criteria:
- Previous experience managing a caseload in a similarly regulated environment
- Strong client service experience, with the ability to build professional relationships and manage stakeholder expectations effectively
- German and English language skills, both written and verbal
- Strong written and verbal communication skills, with confidence communicating with clients, assignees and internal stakeholders
- Highly organised with the ability to manage multiple priorities, competing deadlines and a high-volume workload
- Strong attention to detail and commitment to delivering accurate, high-quality work in a compliance-driven environment
- Demonstrable ability to follow established processes, policies and client protocols while exercising sound judgement on escalations
- Experience reviewing documentation and maintaining detailed records with a high degree of accuracy
- Ability to work collaboratively within a team environment and provide support and knowledge sharing to colleagues when required
- Proficiency in Microsoft Office and case management, CRM or workflow management systems
- A proactive, solutions-focused approach with the ability to identify risks, anticipate issues and escalate appropriately
Preferred criteria:
- Experience and/or knowledge of German immigration
What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth.
What to expect:
- Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
- If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
- After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
- At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs
Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html.
Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.
