Mondelēz International
Jobs
Global Digital Smart Factory Operations Technical Lead, Mondelez Digital Services
Mondelēz International
Global Digital Smart Factory Operations Technical Lead, Mondelez Digital Services
Be an Early Applicant
Leads global service delivery for IoT platforms and applications supporting smart manufacturing. Owns SLA compliance, availability, reliability, continuous improvement, knowledge management, and DevOps-based release management across development, testing, staging, and production. Coordinates end users, plant IT, engineering, deployment teams, and third-party integrators while strengthening standardized processes and operational capabilities. Requires extensive IT service delivery leadership, cloud and Kubernetes expertise, DevOps experience, and familiarity with SAP manufacturing modules.
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
As Global Digital Smart Factory Operations Technical Lead you will lead the end-to-end Service Delivery for the IoT Platform and Applications. Act as the single point of contact for all support related activities bridging end users, plant-level IT, Engineering, IoT Center of Excellence, Deployment teams, and third-party integrators. The role is part of the MDS Digital Smart Factory organization.
How you will contribute
You will:
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
Education:
Experience:
Technical:
Others:
No Relocation support available
Business Unit Summary
At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.
Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Software & Applications
Technology & Digital
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
As Global Digital Smart Factory Operations Technical Lead you will lead the end-to-end Service Delivery for the IoT Platform and Applications. Act as the single point of contact for all support related activities bridging end users, plant-level IT, Engineering, IoT Center of Excellence, Deployment teams, and third-party integrators. The role is part of the MDS Digital Smart Factory organization.
How you will contribute
You will:
- Lead the end-to-end Service Delivery ensuring compliance to SLA's, high availability and reliability of IoT Platform and Applications
- Own the continuous improvement backlog and ensure timely development and deployment of CIs into the production environment.
- Own the end-to-end release management lifecycle (Dev, Test, Stage, Prod) & process using DevOps for deploying new features/functionalities into the live environment.
- Define & establish standardized ways of working, identify and implement improvement opportunities to strengthen the IoT Ops organization & processes.
- Knowledge Management: Own the knowledge management and capability building of the IoT Ops organization
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
Education:
- Bachelor's degree in Computer Science/Information Technology or related field
Experience:
- 7+ years in IT Service Delivery Management preferably in manufacturing (CPG preferred) processes and systems.
- Understanding of digital manufacturing applications, Industry 4.0 solutions would be an added advantage (CPG preferred)
- Demonstrated experience leading a support organization in a large-scale global digital manufacturing program
Technical:
- Knowledge in AWS/Azure platform integration services with applications, other platforms and automation required.
- Experience with AWS, Kubernetes, and container-based edge computing architecture
- Experience with DevOps (GitHub pipelines, Helmchart, repos)
- SAP ECC/S4H Manufacturing modules (PP/PI, QM, WM, IM, PM) exposure or knowledge required.
Others:
- Strong leadership, communication and problem-solving skills
- Ability to coordinate and supervise the work of across multiple workstream (incidents, continuous improvements) running in parallel.
- Strong communication and interpersonal skills; ability to work effectively with global teams
- Work in an international environment with some travel.
- Language Requirement: English Advanced (Fluent in written and spoken English)
No Relocation support available
Business Unit Summary
At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.
Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Software & Applications
Technology & Digital
Similar Jobs at Mondelēz International
Yesterday
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Leads global Industrial IoT service delivery across manufacturing plants, overseeing incidents, problems, SLAs, releases, platform reliability, continuous improvement, knowledge management, dashboards, and outsourced operations partners. Coordinates stakeholders across plant operations, IT, business teams, and vendors while driving ITIL-aligned processes, DevOps deployments, and service maturity. Requires strong leadership, global collaboration, and occasional travel.
Top Skills:
AWSAzureContainer-Based Edge ComputingDevOpsGitHelmIndustrial IotIotKubernetesSap EccSap S/4HanaServicenow
Yesterday
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Supports procurement strategy through business data collection, analysis, reporting, visualization, and trend identification. The intern collaborates with cross-functional stakeholders, contributes to strategic projects and product management activities, improves reporting processes, and translates data insights into actionable recommendations using Excel, Sievo, and related analytical tools.
Top Skills:
ExcelPower BIRelational DatabasesSievo
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Manages cross-functional product change projects from initiation through launch, including product innovation, packaging changes, quality improvements, and limited editions. Responsibilities include project planning, team coordination, progress monitoring, documentation, stakeholder communication, risk management, contingency planning, labeling specifications, artwork coordination, and co-packing. The role ensures projects meet timing, cost, quality, waste-reduction, and complexity objectives while collaborating across marketing, finance, supply chain, manufacturing, legal, and quality functions.
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
