IGA Framework Manager

As the IGA Framework Manager, you will lead and optimise the Intra Group Arrangement (IGA) Framework within Operations Assurance, focusing on efficient process delivery, risk management, and the continuous improvement of internal outsourcing arrangements.

The role operates in a business that is in a matrix structure and requires the post holder to be flexible with regards to travel and overnight stays.

What you’ll do

IGA Framework Optimisation & Delivery

• Lead the optimisation of Operations processes and controls, specifically leveraging Intra Group Arrangement (IGA) frameworks.

• Manage the workload of outsourcing arrangements for due diligence requests, ensuring timely and compliant execution.

• Coordinate and deliver Audit requirements for both Equifax and Debt Services Clients in adherence to the Client Audit Standard and Internal Outsourcing Framework

• Coordinate the maintenance of the questionnaire repository

• Oversee business areas utilising IGA arrangements to ensure adherence to the Internal Outsourcing Framework 

• Lead new launches, project plans, and contract updates in line with business cases as they relate to IGAs.

• Manage day-to-day forecasting and volumes for IGAs to align with budget requirements.

Third-Party Relationship & Performance Management

• Manage third-party vendor relationships (internal Equifax entities) to ensure vendors are meeting contractual SLAs for IGAs.

• Manage security credentialing of internal suppliers involved in IGAs. Audit internal supplier processes for quality and compliance.

• Lead process improvement initiatives for efficiency with internal suppliers to drive expense improvement for IGAs.

• Take a leading role in providing input to the Third Party Management Forum, including reporting and Management Information (MI) on IGA Framework performance. This includes reporting on the completion of Client due diligence, periodic Business Reviews, and Contract Reviews for IGAs.

• Manage and track remedial actions related to IGA framework activities (outside of TPA Audit activity), ensuring material concerns are reported to the Third Party Management Forum.

What experience you need

• Working knowledge of risk management / audit / assurance processes

• Experience of working in a Client facing environment

• Experience in understanding and applying third party risk management or controls / process improvement

• Experience operating in a regulated environment, preferably in consumer credit/financial services

• Experience in managing vendor relationships and ensuring contractual SLA compliance.

• Experience with process improvement initiatives and project management.

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What could set you apart

• Good understanding of Credit Bureau's