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Support the International Consumer Bank resiliency program by reviewing and maintaining resiliency plans, conducting QA of documentation, coordinating audit evidence, supporting incident and crisis response, delivering stakeholder guidance and training, and driving continuous improvement of governance, controls, and readiness activities.
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Lead and enhance the data control environment for International Consumer Business, overseeing risk identification, remediation, governance, and regulatory/audit engagements. Advise on AI/ML and model risk, drive strategic transformation, manage projects, ensure compliance with operational risk standards, and communicate with senior leaders to foster continuous improvement.
Are you ready to make a meaningful impact in a dynamic, global environment? As an ICB Data Control Manager, you will help shape the future of data, privacy, Artificial Intelligence / Machine Learning (AI/ML) governance, analytics management, and operational risk at JPMorganChase. You’ll join a collaborative, agile team where your expertise is valued, your voice is heard, and your career can thrive. We offer opportunities for growth, exposure to innovative technologies, and the chance to influence firmwide initiatives that matter.
As an ICB Data Control Manager supporting the Chief Data & Analytics Office, you will oversee and enhance the control environment for our International Consumer Business. You will partner with diverse teams to identify, assess, and manage operational risks, ensuring robust governance and compliance. You will play a key role in implementing firmwide programs, driving strategic transformation, and supporting regulatory engagements. Your work will help us deliver safe, innovative solutions for our clients and communities. You will be empowered to lead, collaborate, and grow in a future-focused environment.
Job responsibilities
- Oversee the ICB control environment, ensuring effective risk identification, assessment, and governance.
- Lead the development and management of processes for control issue identification, remediation, and completion.
- Collaborate with the Chief Data & Analytics Office to monitor operational risk and control effectiveness.
- Drive strategic transformation of data and analytics control practices.
- Manage projects responding to firmwide, regulatory, and industry changes.
- Lead and coordinate global regulatory and audit engagements, including exams and remediation.
- Ensure compliance with operational risk standards, policies, and regulations.
- Provide operational risk guidance for new business, products, and initiatives.
- Identify and implement strategic solutions to enhance efficiency and resilience.
- Communicate effectively with senior leaders, regulatory bodies, and cross-functional partners.
- Foster a culture of control, escalation, and continuous improvement.
Required qualifications, capabilities, and skills
- Strong audit, internal control, or operational risk experience.
- Expertise in data risk management, data privacy, analytics, and IT.
- Subject-matter expertise in AI and model risk governance, including Large Language Model (LLM) and Generative AI risk considerations.
- Financial services experience, ideally within retail or consumer banking or corporate and investment banking, with team management.
- Proven ability to identify problems and deliver strategic and tactical solutions.
- Experience conducting risk and control self-assessments and managing operational risk issues.
- Exceptional critical thinking, project management, and analytical skills.
- Ability to address conflicts directly and escalate issues appropriately.
- Excellent verbal, written, and technical communication skills, including strong presentation abilities.
- Ability to perform under pressure and manage competing priorities with tight deadlines.
Preferred qualifications, capabilities, and skills
- Experience in IT auditing, programming controls, or data management and governance.
- Comfortable working in a digital-first environment with agile methodologies and tools such as JIRA and Confluence.
- Management-level experience at a large financial institution, regulator, consulting firm, or retail bank.
- Experience setting up a new retail or digital bank is a plus.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
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