Lead oversight and continuous improvement of ICB CDAO control environment. Manage risk assessment, control design and testing, issue lifecycle (intake to closure), governance routines, and audit/regulatory engagement. Partner with Technology, Compliance, Legal, Audit, and Risk to remediate controls, embed controls in new initiatives, and report control health across data domains including privacy, quality, protection, retention, analytics, and AI/model governance.
The ICB Data Control Manager owns oversight, governance, and continuous improvement of the ICB Chief Data & Analytics Office (CDAO) control environment. This role delivers a consistent enterprise framework for control execution, leads the end-to-end lifecycle of control issues (including CORE), and manages audit and regulatory engagement protocols, tracking, and reporting.
As a Data Control manager within our ICB team, you will partner closely with ICB CDAO, Technology, Compliance, Legal, Audit, and Operational Risk stakeholders to assess control health, drive remediation, and implement firmwide programs globally. The role requires disciplined execution, strong judgment, and executive-ready communication. You will be accountable for control management across four pillars: Risk Identification & Assessment, Control Design & Evaluation, Issues & Control Deficiencies, and Control Governance & Reporting.
Job responsibilities- Own and maintain the operational risk assessment for ICB CDAO across data privacy/individual rights, data governance, permitted use, data quality, protection, retention/destruction, storage, analytics/insights, and AI/ML and model oversight. Translate risk into clear business impact, prioritization, and escalation.
- Define and maintain control expectations, control inventory, testing approach, evidence standards, and performance monitoring. Challenge design adequacy and drive measurable uplift where controls are weak or inconsistent.
- Lead the full lifecycle for control issues—intake, classification, root cause, action planning, milestone management, validation, closure, and sustainability—ensuring timely delivery and prevention of recurrence.
- Establish and run governance routines (committees, working groups, MI, KRIs/KPIs), ensuring decision-quality reporting on control health, emerging risks, and remediation progress.
- Lead control environment enhancements in response to firmwide initiatives, regulatory expectations, and industry developments; drive implementation to completion across geographies.
- Partner across lines of defense to deliver consistent risk practices, including control design reviews, risk mitigation plans, issue management, and governance effectiveness assessments.
- Lead and coordinate end-to-end audit and regulatory exams and responses for ICB CDAO, including interactions with global regulators (e.g., OCC, Federal Reserve, PRA, FCA, BaFin, ECB). Own tracking and closure of resulting actions (e.g., MRAs) with clear accountability and evidence.
- Ensure alignment with applicable policies, standards, and regulations; manage exceptions and strengthen adherence through monitoring, guidance, and escalation.
- Provide practical risk guidance for new initiatives, products, and material changes; influence stakeholders to embed controls into day-to-day execution and decision-making.
- Significant relevant experience in operational risk, internal controls, audit, and/or control management within complex regulated environments.
- Strong expertise in operational risk and internal control frameworks, including assessment, testing/validation, issue remediation, and governance reporting within retail banking.
- Proven knowledge of data risk domains (privacy, governance, quality, protection, retention, storage) and technology/IT control concepts within retail banking.
- Demonstrated subject-matter capability in AI/model governance, including oversight of large language model (LLM) risk considerations, aligned to CDAO governance frameworks.
- Experience leading cross-functional initiatives with measurable outcomes; ability to diagnose problems, define root cause, and drive execution to closure.
- Hands-on experience with RCSA/CORE-type processes, operational risk issue management, and control deficiency remediation.
- Strong judgment under pressure; ability to manage competing priorities and non-negotiable deadlines.
- Clear, concise communication skills (written, verbal, and presentation), with the ability to influence senior stakeholders and escalate effectively when needed.
- Ability to challenge constructively, resolve conflicts, and enforce accountability across stakeholders.
- Experience in technology, data, or analytics environments (e.g., IT audit, technology controls, data management/governance).
- Comfortable operating in agile/digital-first delivery models and using delivery tools (e.g., Jira, Confluence).
- Management-level experience at a large financial institution, regulator, or consulting firm; experience supporting the build-out of a new retail/digital bank is a plus.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
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