IAM Operations Lead

Job Description:

Competitive Salary + Benefits

Location: London / Staines / Salford Quays / Flexible

Permanent - Full time

At Bupa, we help people live longer, healthier, happier lives. With no shareholders, we reinvest in care, technology and our people. As our IAM Operations Lead, you’ll ensure access to critical systems is provisioned, governed and monitored securely across BGIUK, helping us protect our people, customers and data.

• Lead the IAM Operations team, providing direction, coaching and support.

• Oversee daily IAM operations including provisioning, de‑provisioning, PAM, service accounts, role management and certification.

• Drive automation and self‑service enhancements for IAM processes.

• Serve as escalation point for complex IAM issues, incidents and service requests.

• Ensure operational SLAs and KPIs are met, driving continuous improvement.

• Embed IAM controls aligned to NIST, ISO27001, GDPR and SOX.

• Deliver data‑driven IAM metrics to monitor effectiveness.

• Partner with security, risk, audit and compliance teams on assessments and remediation.

• Lead IAM incident response activities and coordinate issue resolution.

• Identify and deliver improvements in IAM processes, including scripting and automation.

• Act as trusted advisor to business units, ensuring controls balance security with usability.

• Support JML process optimisation through close collaboration with HR and ITSM.

• Communicate IAM performance, risks and initiatives to senior stakeholders.

• Foster a security‑first, zero‑trust culture within IAM and across the organisation.

• Lead and develop a high‑performing team with strong accountability and collaboration.

• Bachelor’s degree or equivalent experience in IT, Cybersecurity or related field.

• Professional certifications such as CISSP, CISM, CISA or IAM‑specific qualifications.

• 7+ years’ experience in cybersecurity or identity roles, including 5+ years in IAM operations leadership.

• Expertise in identity lifecycle, RBAC, PAM and access governance.

• Hands‑on experience with IAM technologies such as SailPoint, CyberArk, BeyondTrust, Okta or Entra ID.

• Strong understanding of regulatory frameworks (ISO 27001, NIST, GDPR).

• Skilled in automation and scripting (PowerShell, Python, REST APIs).

• Excellent stakeholder management, communication and problem‑solving skills.

• Proven experience managing teams, vendors, budgets and delivering large‑scale IAM solutions.

Our benefits support every aspect of wellbeing through Viva, our global wellbeing programme—covering mental, physical, financial, social and environmental health. We offer flexible working and family‑friendly benefits.

Upon joining Bupa you will receive the following benefits and more:

• Private medical insurance

• Enhanced pension scheme

• Annual bonus scheme

• 25 days holiday + bank holidays

• Hybrid working options

We’re a global health insurer and provider with no shareholders—our focus is our customers. Our purpose drives us: helping people live longer, healthier, happier lives and making a better world. We champion diversity and want everyone to Be You at Bupa. As a Level 2 Disability Confident Employer, we offer interviews to disabled applicants who meet minimum criteria and provide reasonable adjustments.

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