HR Systems and Automation Lead - 12 Month FTC

Responsibilities

Own and Optimise HR Systems

• Take end-to-end ownership of the HRIS (HiBob), including configuration, data integrity, workflows, integrations, automation and adoption of available modules.

• Design and build self-service and automated workflows across the employee lifecycle, including onboarding, offboarding and employee data changes.

• Continuously review and improve workflows, fields and integrations as the business scales.

• Review data structures and create roles that support visibility and strengthen data integrity.

• Own and maintain the Applicant Tracking System (Lever), including configuration and integration with HiBob.

• Own data flows from HiBob to Pleo, Omnea and other Group systems to support a seamless candidate-to-employee journey.

Drive Adoption of HR Technology

• Maximise adoption of all HiBob features and modules across the organisation.

• Lead the rollout of the Compensation module.

• Drive adoption of Surveys through engagement and pulse survey programmes, embedding a regular cadence and turning insights into action.

• Increase usage of Performance & Goals by configuring performance cycles, goal-setting frameworks and supporting materials.

• Embed 1-1s as a consistent manager practice through templates, prompts, reminders and reporting, while supporting HR Business Partners with adoption coaching.

Manage Integrations and System Roadmap

• Maintain a roadmap of key business events, peak periods, critical moments and planned improvements.

• Act as the subject matter expert and product champion for the HR technology stack.

• Maximise adoption of new functionality across all HR systems.

Support Users, Documentation and Issue Resolution

• Support training and knowledge sharing across HR and key business stakeholders.

• Maintain clear and up-to-date documentation for core HR system processes.

• Act as the first point of escalation for system issues and data incidents.

• Work with vendors on fixes, upgrades and future roadmap activity.

• Manage the system improvement backlog and prioritise requirements alongside HR, IT and vendors.

Reporting and Analytics

• Own the design, production and continuous improvement of HR reporting across HiBob and connected systems.

• Build and maintain dashboards, reports and HR data packs for stakeholders.

• Track module adoption, workflow efficiency, employee lifecycle metrics and data quality.

• Develop regular data quality checks, audit controls and exception reporting.

• Translate HR data into actionable insights and recommendations that support decision-making and continuous improvement.

AI Implementation and Governance

• Work closely with IT on the implementation, configuration and ongoing improvement of Harriet AI, Claude and Copilot use cases for HR.

• Support the design, testing and rollout of AI-enabled HR workflows that improve self-service, reduce manual queries and improve consistency.

• Oversee content quality, knowledge sources and prompt guidance to ensure AI tools provide accurate and appropriate responses.

• Partner with IT and Information Security to establish governance around AI usage, access controls, escalation processes and data protection.

• Monitor adoption, performance and user feedback to continuously improve the employee experience.

International Data and Configuration

• Own global fields, country-specific configuration, permissions, compliance considerations and scalable HR data structures.

Skills and Experience

 
Essential
• Advanced HiBob configuration experience with the ability to become the internal subject matter expert across all relevant modules.
• Experience integrating HR systems with other business platforms.
• Strong reporting and data analysis skills.
• Understanding of AI tools within a workplace and HR environment.
• Strong stakeholder management skills across HR, IT, business users and third-party vendors.
• Process improvement and automation mindset.
• Good understanding of data protection, system access controls and employee data confidentiality.

Key Stakeholders

Internal

• Group HR Director

• Group Head of HR Operations

• HR Operations Team

• Payroll

• HR Business Partners

• Talent Acquisition Team

• Group Head of People Integrations

• IT and Information Security

• Finance

• People Managers

• Employees

External

• HiBob

• Lever

• Harriet AI

• Other HR technology vendors

FCA Requirements (TCF/RCR)

• Adhere to all FCA regulations, including Consumer Duty.
• Highlight any processes or procedures that do not align with TCF/RCR principles and propose improvements where appropriate.

Additional Information

Although the role is hybrid, attendance at Titan offices will be required when necessary to support collaboration and delivery outcomes.
 
PLEASE NOTE THAT THIS ROLE IS A 12 MONTH FIXED TERM CONTRACT