The HR Operations Specialist supports HR processes and enhances employee experience by maintaining data integrity, overseeing compliance, and improving workflows for onboarding and offboarding.
About the Role
Compensation
About FreshBooks
As an HR Operations Specialist at FreshBooks, you will be crucial for maintaining the daily functionality of the Human Resources department. You will focus on providing a smooth, data-driven experience for all employees and contractors, managing the process from onboarding to offboarding. Your role involves scaling HR processes and ensuring the accuracy of global HR data. As a vital part of the HR Operations team, you will offer supportive and practical assistance. Ultimately, boosting employee satisfaction and overall organizational effectiveness.
NOTE: This role can be worked remotely from the above location. Occasional travel to our downtown Toronto office may be required.
What You'll Do
- Own HR data integrity by performing regular auditing and accurate data entry within the HRIS (BambooHR), ensuring compliance with local laws and data privacy regulations.
- Facilitate the core employee lifecycle for a global workforce, including onboarding, offboarding, and administering benefits and leaves across multiple regions.
- Serve as the primary point of contact for all employee inquiries via Jira, Slack, and email, providing professional and timely service resolution.
- Identify and implement process improvements to automate manual tasks and scale HR operations for a growing global workforce.
- Lead the end-to-end global leave lifecycle, acting as an empathetic partner to employees and managers from initial request through reintegration.
- Oversee the lifecycle and compliance documentation for global independent contractor and vendor partners.
- Partner with Finance to ensure accurate and timely submission of all payroll-impacting data, such as new hires, exits, leaves, and salary changes.
What You'll Bring
- Bachelor’s degree in Human Resources, Business Administration, or equivalent relevant experience.
- Proficiency navigating GSuite, Slack, and project management/ticketing software like Jira or similar
- Hands-on experience maintaining an HRIS.
- Understanding of the complexities involved in supporting employees across different countries and time zones.
- Exceptional attention to detail and organizational skills.
- Ability to handle sensitive and confidential information with discretion.
You'll Stand Out If You Have
- Experience with BambooHR
- Benefits/Pension administration experience in Canada, United States and the Netherlands
- Familiarity with Employer of Record (EOR) platforms (e.g. Deel, Remote, Atlas)
#LI-SR1 #LI-REMOTE
At FreshBooks, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
The total compensation for this role ranges from CA$62,000 - CA$75,000 per year, which may include participation in our incentive programs. Additionally, this position offers an equity grant and immediate enrollment in FreshBooks' comprehensive benefits program, detailed below.
NOTE: This posting is reflective of an existing vacancy at Freshbooks.
Perks and BenefitsWe understand that you'll weigh many factors when deciding if FreshBooks is the right next step in your career. Here are some of our offerings for our employees (we call ourselves ✨ FreshBookers✨) to support their growth:
- 🩺 Comprehensive health and wellness benefits. Generous time off including a flexible vacation plan, a retirement savings program or pension plan matched to your local office, stock options for every full-time employee, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits, fertility and gender-affirming benefits dependent on your region, and more.
- 📚 Perks that matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your local cluster.
- 🌱 Working environments to help you thrive. Beautiful office spaces welcome you in Toronto, Amsterdam, and San Luis Potosi. If you don't have access to a FreshBooks office, you receive a home office credit to set up your home office.
- 🤗 Supportive peer group, mentors, and leaders. We care about each other across the organization and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.
- 🚀 Accelerated growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.
You've probably learned a bit about FreshBooks before making it to this point, but let us take a moment to introduce ourselves: At FreshBooks, we believe that small business owners are the backbone of the economy, yet they are often the most underserved when it comes to technology. For over 20 years, we’ve been on a mission to support owners, from the scrappy solopreneur with a big dream to the growing business with employees to manage.
Our leading platform is more than just business software; it’s an all-in-one financial toolkit that automates invoicing, expenses, payments and payroll, allowing our customers to spend less time on paperwork and more time doing the work they love.
We believe in human-centric connections that empower teams to do their best work. Headquartered in Toronto, Canada, our team operates in clusters across North America and Europe using a variety of working environments - remote, hybrid, and in-office - all based on what’s best for the team, collaboration, and mental well-being. We are committed to creating a supportive and flexible workplace where everyone can thrive, grow, and make an impact on the lives of small business owners worldwide.
Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career. FreshBooks is an equal-opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success. FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us by phone at 1-416-780-2700 and/or email at [email protected].
Top Skills
Bamboohr
Google Suite
JIRA
Slack
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