The HR Operations Associate will handle HR queries, support onboarding and offboarding processes, address operational issues, and ensure compliance with policies.
Job Description SummaryAs an HR Operation Associate you will be participating in dedicated HR processes where you will be handling Employee / HR queries and being involved in projects of improving/simplifying your respective process responsibilities. You will work closely with HR business partners and cooperating with Senior experts / owners of your responsible HR service process.Job Description
Essential Responsibilities:
- Support HR Operations services such as On-boarding, Off-boarding, employee life cycle (one or several of the processes) and ensure people, structures, processes and systems are aligned to deliver key objectives efficiently and effectively.
- Understanding employees questions and issues, advising them in a professional way and handling their queries in a timely manner by ensuring excellent employee experience
- Deal with operational issues and process failures, identifying and implementing appropriate solutions.
- Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes
- Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE Vernova policy requirements
- Being proactive in handling process gaps and being involved to find a solution and participating in process improvements (we are keen advocate of Lean methodology when changing our processes for the better)
Qualifications/ Requirements:
- Fully professional English language knowledge both verbal and written
- Some relevant professional work experience with demonstrated achievement in Service-oriented environment.
- Ability to work in a complex and rapidly changing work environment across multiple stakeholder groups, with comfort and efficiency
- Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner
- Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity
Desired Characteristics:
- Strong problem-solving skills to quickly identify and present the creative/collaborative solutions
- Previous experience working with Workday and any ticketing system is an advantage
Relocation Assistance Provided: No
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