HR Business Partner

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HR Business Partner

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. 

We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Contract: Permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: From £59,450

Location: London, Docklands

Reporting to: Lead HR Business Partner

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. 

Our HR Business Partnering team sits at the centre of organisational decision‑making, working closely with senior leaders to turn people strategy into practical, day‑to‑day impact.

This is a period of meaningful change and transformation for the organisation. Our HR Business Partners are helping leaders navigate complexity, strengthen leadership capability, embed inclusive practice, and use data and insight to make better people decisions — all while reinforcing our values and culture.

What You’ll Do:

As an HR Business Partner, you’ll work closely with senior leaders and managers to enable the organisation to deliver its priorities through effective, inclusive and evidence‑led people practices. You’ll act as a trusted adviser, providing clear, pragmatic HR counsel that balances operational delivery with long‑term culture, capability and organisational health.

You’ll translate people strategy, workforce plans and policy into practical, day‑to‑day application across the full employee lifecycle. Using workforce data, insight and professional judgement, you’ll help leaders make high‑quality people decisions, anticipate risk and identify opportunities to improve performance and employee experience.

You’ll champion inclusive, values‑led leadership, ensuring that diversity, inclusion and wellbeing considerations are embedded into decisions and change activity from the outset — not retrofitted. You’ll also partner leaders through organisational change and transformation, helping them deliver change in a people‑centred, sustainable way.

Working closely with HR Centres of Excellence and HR colleagues, you’ll ensure joined‑up delivery of people solutions, maintain strong governance and build leadership capability so managers feel confident and accountable for people matters. Through this, you’ll play a key role in strengthening culture, improving employee experience and supporting a high‑performing organisation.

We are looking for two HR Business Partners.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• Proven experience using workforce data, people metrics and qualitative insight to shape recommendations and improve the quality of people decisions.
• Significant experience advising leaders on complex people and employee relations matters, including redundancy or transformation activity, ensuring fair, consistent and values‑led approaches.
• Demonstrable experience partnering leaders through organisational change and transformation, applying a people‑centred and values‑led approach.
• Strong capability in embedding inclusive (DIW) thinking into people decisions and change activity, rather than treating inclusion as a standalone process.
• Ability to work confidently with ambiguity and complexity, applying professional judgement, constructive challenge and sound decision‑making.

It would also be nice for you to have

• Experience improving employee experience through insight, listening activity and continuous improvement.
• Confidence adopting and championing technology‑enabled HR practices, tools and analytics to improve efficiency and experience.
• Evidence of curiosity and innovation in people practice, identifying better ways of working and testing new approaches.
• Experience working collaboratively across HR Centres of Excellence to deliver joined‑up, high‑quality people solutions.
• Proven ability to lead through others, setting direction and assuring quality without over‑owning delivery.

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

• Flexibility: Work your way — hybrid, or in-office
• Wellbeing: [Health plan, gym memberships, mental health support]
• Growth: We invest in your future with [courses, mentorship, promotions]
• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let’s Make This Easy.

Please upload a current CV, there is a space for you to include a supporting statement if you wish by 23:59 Thursday 23rd April 2026.

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion

Don’t miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications

We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.