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Greets and seats restaurant guests, explains menus, accommodates dietary and special needs, manages reservations and seating arrangements, maintains buffet and restaurant cleanliness, supports bar and kitchen teams, monitors guest satisfaction, and follows health and safety procedures.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Hostess, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Greet guests warmly with a smile, assist with coats and bags, and introduce yourself upon their arrival.
- Escort guests to their tables, offering them a choice of smoking or non-smoking seating.
- Confidently explain the food and drink menu to guests, providing detailed information and making recommendations based on guest preferences and dietary requirements.
- Offer suggestions on menu items that cater to various guest nationalities.
- Correctly label buffet dishes and ensure buffet areas remain clean and organized throughout service.
- Familiarize yourself with menu items from all other outlets to recommend these options to guests.
- Ensure the restaurant is prepared for service by completing all necessary checklists, including TBS on product knowledge and preparation for service.
- Check reservations and confirm large bookings with the Supervisor/Manager, ensuring all seating arrangements are coordinated.
- Assist the Bar Attendants and kitchen staff as needed, supporting them in providing a seamless guest experience.
- Sssist guests with any special needs.
- Regularly check on guests in your designated area to anticipate their needs and provide personalized service.
- Handle guest queries promptly, seeking assistance from the Supervisor/Manager when needed.
- Maintain cleanliness and orderliness in the restaurant and cashier’s desk, ensuring everything is ready for guest arrival and service.
- Positively conclude each guest experience by ensuring satisfaction and thanking them as they depart.
- Promote safe and healthy working practices in compliance with relevant OH&S rules.
- Report any accidents or incidents to the Supervisor/Manager promptly.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Hilton Watford, England Office
Hilton Europe Regional Headquarters - Watford Office
Maple Court, Central Park, Reeds Cres, Watford WD24 4QQ, United Kingdom, Watford, United Kingdom, WD24 4QQ
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